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Miloslav Serba
Did you get this threat detected by AVG Antivirus?
If yes, will you be able to provide the screenshot of the threat detection popup?
To take a screenshot please follow the instructions mentioned in this link: http://avgread.me/1aZxsAV and attach the image to this post.
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
I'm sorry to hear about this. Please share a screenshot of the AVG detection to assist you further. You can check the following link to see the instructions about taking the screenshot (http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot).
Best regards,
Alok.
AVG Guru
I have sent you an email, please follow the email instruction to help us with the log files. We will analyze the issue and we will assist you further.
Best regards,
Alok.
I am sorry for the inconvenience caused. I have sent you an email with steps to collect necessary logs and upload to AVG. They will help us to analyze your issue and provide you with a resolution. Please check your inbox and spam box as well for the email.
I'm sorry to hear about this. I have sent you an email, please follow the email instruction to connect with us remotely, we will check with your installed AVG program and we will assist you further.
Best regards,
Alok.
I am having this issue since two days ago too..
Getting the exact same notification as above comments, It locks up the outlook.exe.
Please kindly help me :(
Sorry for the inconvenience this may have caused. We have already submitted diagnostic logs to our developers. They are working on a fix and it should be available at the earliest.
I've done a full format and re-install of the complete OS and all software but the moment we try to send/receive the same thing appears. Also completely removed all the data pst files thinking there was something within those files but having the same problem again.
I'm sorry to hear about this, I have sent you an email. Please follow the email instruction and help us with the log files. This information will allow us to analyze the situation and provide you with a solution.
Best regards,
Alok.
In future please refrain from carrying out multiple topic postings on the same subject! You won't obtain an answer to your query any faster, also please try to keep the whole conversation in one question/thread to speed up any resolution. Please see your other posting ( https://support.avg.com/answers?id=906b0000000DsW7 ).
Bhuvana, AVG Customer Care.
I am sorry for the inconvenience caused. I am glad to help you. I can understand how difficult this is for you. The displayed information is confusing as the message says "We've safely locked this file in your quarantine." however no file is later available in the quarantine. The issue is with the message and not with the detection itself as downloaded file is detected and blocked before it is saved to the computer - this is the reason for not showing in the quarantine.
The detected file is the threat but the message shown as moved to quarantine is incorrect.
We will fix this threat message moved to quarantine as soon as possible and guarantee that you will get an update once the issue is resolved.
I have the exact same issue on my computer when i open Outlook, any fix?
Im having the same issue
I am sorry to hear that. Please check if you have the latest version of AVG installed in your computer. Run AVG update and check if that fix this issue.
I apologize for the inconvenience.
To analyze the issue further, I need to submit your concern to our senior technicians along with other diagnostic logs. I have sent you an email with steps on how to collect and upload the data required for analyzing your issue. Please check your inbox and spam/junk folder as well.
Are you using the free or trial or paid version of AVG?
If it is the paid version, use this link: https://support.avg.com/support_tech_chat?l=en to get assistance regarding this issue.