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Dennis YounkerDennis Younker 

AVG Remover Not Working

I am using AVG anti-virus Free on Win10. The program kept telling me it was out of date and an update was available. Clicking on the button resulted in a message saying it was up to date. This continued to happen repeatedly. I tried to download and install AVG Free again but the installation failed. I then downloaded AVG Remover and ran it. Unfortunately, my computer rebooted on its own half way through the process. I now get the message below. AVG Remover ran overnight and never completed. I attempted again to reinstall AVG Free but that did not resolve the issue. Please advise as to what to do next. Thanks.

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AvinashAvinash (Avast) 
Hello Dennis,
I am sorry to hear about that. I would suggest you to download and run AVG Clear and AVG Remover tools to uninstall traces of failed AVG installation and reinstall it. Download and run AVG Clear tool: https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe. This tool will help with removing antivirus component of AVG 2017 and its traces.

Open tool
User Account control - click "Yes"
Windows safe mode - click "No"
Choose installed version (AVG Free, AVG Internet Security)
Click "Uninstall"
Click "Restart computer"

After restart, run AVG Remover and remove all other supported products and remnants of AVG (ZEN, Framework,...) as suggested in this article http://support.avg.com/SupportArticleView?urlname=How-to-uninstall-AVG .
You can download and install latest version of AVG free from our downloads page: http://www.avg.com/en-us/download
Dennis YounkerDennis Younker
Thank you for the quick response. I downloaded and ran AVG_Clear.exe and received the following message:
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Dennis YounkerDennis Younker
And I should mention that AVG_Clear.exe is not listed on that page.
Alok KumarAlok Kumar (Avast)
Hello Dennis,
I'm sorry about the error, please follow the below instruction to remove all the AVG traces from your computer:  download AVG Remover tool (http://download.avg.com/filedir/util/AVG_Remover.exe), run the downloaded file, select all AVG programs and click remove (or click run anyway), please ignore the restart (if AVG remover tool ask for a computer reboot), please download  AVG clear tool (https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe), click NO (if it's ask for safe reboot), select AVG Zen box, click on remove. Please reboot your computer once, when AVG Clear tool ask for a computer reboot.
Best regards,
Alok.
Dennis YounkerDennis Younker
Thank you for the response. As noted above, AVG_Remover.exe never finishes. After many hours of operation, it is still working. This does not seem right. Please advise.
Abirami ShanmugamAbirami Shanmugam (Avast)
Dennis,
Sorry to hear that. Please reboot your PC in safe mode as mentioned here ( http://support.avg.com/SupportArticleView?urlname=How-to-reboot-your-computer-into-Safe-Mode ) and run AVG remover tool in safe mode.
Note: If you are using wireless network(Wi-Fi), please connect to wired network and reboot your PC in safe mode. If you don't have wired network, then turn off your Wi-Fi and reboot your PC in safe mode. Then turn on the Wi-Fi manually in safe mode.
Thank you.
Dennis YounkerDennis Younker
Thank you for the suggestion. I booted to Safe Mode and ran AVG Remover again. It got stuck on the dll error a couple of times but after many clicks on the Okay button, it continued and apparently finished. I can no longer see AVG listed in the Start Menu or as an icon on my desktop. However, it is still shown in Control Panel, Programs as available to uninstall. Also, some remnants are still running as shown in the Task Manager. What are the next steps?

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Bhuvaneswari VairavanBhuvaneswari Vairavan (Avast)
Dennis, I sincerely apologize for the inconvenience this may have caused you. I have sent you an email with the instructions to collect the diagnostic information from your computer. This information will allow us to analyze the situation and provide you with a solution. Please follow the email steps and send the information to us.
Dennis YounkerDennis Younker
Thank you very much for your continued help. I have executed the steps in the email and await your reply.
Bhuvaneswari VairavanBhuvaneswari Vairavan (Avast)
Dennis, Thank you for sending us the log files. I have escalated the case to our senior team. They will contact you soon via email.
Dennis YounkerDennis Younker
Thank you, Bhuvaneswari. A representative contacted me and did a remote session to remove all traces of AVG from my computer. I am very impressed with AVG's support this week to help me, especially in light of the fact that I have been using the free product. It speaks volumes about AVG!
Bhuvaneswari VairavanBhuvaneswari Vairavan (Avast)
Dennis, Thank you for letting us know. We're glad we were able to put you at ease.
If you need anything else, do not hesitate to let us know :)
Tony MannTony Mann

Tried all of the above and still cannot remove AVG 2011 x64 even though its nowhere to be seen. Tried every install/uninstall tool and every manual method but keep seeing this when trying to install a firewall.

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