AVG Support Community
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Alan Binch
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Borislav Angelov
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Vladimir Bartl
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Subhadeep Kanungo
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Miloslav Serba
I am sorry to hear this. Please provide the screenshot of the message that says as password incorrect to assist further.
To take screenshot on Mac, please follow the instructions as mentioned in this article: https://support.apple.com/en-us/HT201361
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
I have forwarded the case to senior team for getting suggestion.
Please keep checking the post to know about the status.
Your patience is much appreciated.
I appreciate your patience in this matter.
We have received the confirmation from our developers team that this is the known bug and it will be fixed as soon as possible.
Thank you.
Sorry, specific ETA for this particular bug is not yet known.
Our developers are still working to find the fix.
I completely understand your concern. But there is no specific ETA for this bug.
Our developers are working on it and will be fixed as soon as possible.
Your patience is much appreciated in this matter.
any news about this isuue?
It's still not working :(
It is indeed disappointing when you have to contact us multiple times about the same issue. I would like to confirm that this is a bug and our developers are working on a fix which will be available soon.
I understand the inconvenience.
I have forwarded the case to the senior team for getting a suggestion.
Please keep checking this post to know about the status.
Your patience is much appreciated.
AVG, how long does it take you to fix the issue?
We are checking the bug status with our developers and it will take time for us to update the status.
Keep checking this post to know about the status.
Your patience is much appreciated.
This is a paid feature/module, so it can't be that waiting for a solutions takes so much time. I want a refund or discount, or better a time extend for my membership because the feature doesn't work on my Mac iOS device. So for all users patience is comming to an end!
I suggest you do better fort your customers. I expect a durations of the memebership as I orderded after the bug fix.
I understand how difficult this is for you. This issue will get resolved only in next version of AVG. We have emailed you the necessary information on this product details, please check the same.
I also encounter same issue. May I know when this issue will be fixed? When will be the next version of AVG.
Thanks.
We do not know the exact time frame, but once the official update is released, the program will automatically update on your device.
Your patience is much appreciated.
I'm a bit amazed that you still haven't solved this - it's been active for over 6 months. Please, give us even the ETA for the "next release". That's the least you can do now.
I'm sorry for any inconvenience caused. There is no benefits when log in to my-account for AVG Cleaner, as AVG Zen has been removed for the Mac devices. Your AVG programs (AVG Antivirus/Cleaner) is/will be working fine without signing in to AVG MyAccount.
Best regards,
Alok.
You can continue using the app irrespective of logging in with AVG MyAccount email address and password.
Your AVG programs (AVG Antivirus/Cleaner) is/will be working fine without signing in to AVG MyAccount.
January 2019 and I am having this same problem. Any idea when the bug will be fixed?
Side note: I am able to use the cleaner app without logging in, however I would like my account to recognze the tuneup has been done and give me the green light for this mac like it does with the PC.
Thanks!
Can you send us the screen where you want to recognize the AVG Tune Up?
We removed AVG Zen so it's not possible to sign in on AVG Cleaner.
Your AVG programs (AVG Antivirus/Cleaner) is/will be working fine without signing in to AVG MyAccount.
AVG Internet Security Unlimited and Tuneup Unlimited can be installed on multiple Windows and Android devices.
For Mac, we have only free version of AVG Antivirus & AVG Cleaner.
In light of the current circumstances concerning Covid-19 outbreak, there was a delay. Hope you're well.
We're glad to clarify this for you. AVG Cleaner for MAC has been modified into AVG TuneUp Premium for MAC. If you require assistance regarding activation process, we request you to write back to us in your own/individual post. This will reveal your email address to us & we'll be able to check the product details in your account. Thank you for your understanding in advance!