Home Support

AVG Support Community

Share tips and solutions on AVG Products

Have a question?

Community topics

AVG Gurus

These community experts are here to help

  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
Peter de VriesPeter de Vries 

Migration from Norman Security Suite Pro

Hello,

Earlier this week my Norman Security Suite Pro was automatically migrated to AVG Internet Security.

After a reboot AVG told me I have now Basic protection, without a firewall. This doesn't seem right. I already created an account with the same email address as known by Norman, but it doesn't show any subscriptions. How do I solve this?

Update: Also, I have now a trial version, as opposed to a subscription till October 2017 from Norman (without a one month extention)

Best Answer chosen by Peter de Vries
Peter de VriesPeter de Vries

Update:

Browsing through comments I followed a suggestion in another comment. Clicked "Leave the Network", waited till AVG Internet Security downgraded to AVG Antivirus free and rebooted. After reboot I reopened AVG and logged on again with Myaccount credentials. Now I have full protection again. However ... AVG still says I have a trial version, expiring in 29 days. The old Norman licence was valid till October 9 2017. One -minor- problem remains to be solved ... :) 

Ask a question
Struggling with non-AVG technology? We can fix that, too!