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Bob WingBob Wing 

AVG Zen Removal

I am having trouble removing AVG Zen or control. It would not uninstall using windows uninstaller so I tried the removal tool. It comes up with a xywidget debug message and nothing uninstalls. Something about redundant recycling. Anyone know is they make a better removal tool or special one for Zen? Help would be greatly appreciated.
Best Answer chosen by Bob Wing
Alan BinchAlan Binch
Bob, If applicable..  For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru

All Answers

Alok KumarAlok Kumar (Avast)
Hello Bob,
I'm sorry to hear about this. We will help you to remove all the AVG traces from your computer. However, please let us know the AVG programs you have installed on your computer (program and features), also let us know why you want to remove AVG Zen from your computer, if possible please share a screenshot of  the error message to assist you further. You can check the following link to see the instructions about taking the screenshot (http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot).
Best regards,
Alok.
Alan BinchAlan Binch
Bob, If applicable..  For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru
This was selected as the best answer
Bob WingBob Wing
Picxywidgit error
Bob WingBob Wing
AVG is causing the computer to slow down so I wanted to remove it. I ran the windows uninstaller but it didn't work. I then ran the removal tool and this is what I get (see pic).xywidgit error
Bob WingBob Wing
xywidgit error
Alok KumarAlok Kumar (Avast)
Thank you for providing screenshots Bob,
In this case, I request you to run the AVG Remover tool (http://download.avg.com/filedir/util/AVG_Remover.exe) in windows safe mode (http://support.avg.com/SupportArticleView?urlname=How-to-reboot-your-computer-into-Safe-Mode). Please reboot your computer in safe mode, run the AVG Remover tool exe file, select all AVG programs and click remove (or click run anyway), and reboot your computer once. After reboot, please check if all the AVG Traces has been removed from your computer.
Best regards,
Alok.
Bob WingBob Wing
Hi, this is a screen shot from avg removal tool. Please read my comments.... windows uninstaller did not work so I ran the removal tool... this error is from SM running the removal tool.
Alok KumarAlok Kumar (Avast)
I appreciate your effort in resolving this issue Bob,
I have sent you an email, please follow the email instruction to connect with us remotely. We will check with your installed AVG program and we will help you to remove them manually.
Best regards,
Alok.
Bob WingBob Wing
I did not receive an email
Alan BinchAlan Binch
Bob, If the email is not present in your inbox, check in the spam and junk folders.
AVG Guru
Bob WingBob Wing
Hi Alan, please resend email as I never received one.
Bhuvaneswari VairavanBhuvaneswari Vairavan (Avast)
Hello Bob,

I have resent the remote link to the email address from which you have contacted us. Please check your email inbox and get in touch with them. If you face any issue in receiving the email, please contact our support team https://support.avg.com/support_tech_chat to assist further.

Once you connected with our technical support team provide the case number 05056128 to them for reference.
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