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Jean WenzelJean Wenzel 

AVG Ransomware blocks app

I am running AVG Internet Security on an iMac that runs both Mac & Windows software.  I'm running AVG on the Windows 7 partition  I was trying to load photos into Adobe Photoshop but an AVG message said that software did not have permission to save files to the Pictures directory  I opened AVG, went to the Ransomware section, unblocked the Photoshop application and added it to the approved list.  Did this 3 times.  Exited Photoshop and then tried again, still no luck - though the software appears as approved in the AVG Ransomware section.  Any suggestions on how to unblock this software in AVG would be appreciated.  In my frustration, I did not reboot Windows but went to the Mac side to complete my task.
Akash ChandaAkash Chanda (Avast)
Hi Patricia,
I understand how frustrating it can be. I suggest you to add the application in Allowed Apps and the check the issue.
To add the applications into Allowed Apps, please follow the below steps :
1. Please open the AVG Internet Security user interface
2. Click on Menu>Ransomware Protection
3. Select Blocked/Allowed apps and click on Allow an app
Jean WenzelJean Wenzel
I did this three times.  Although the app appears in the approved list and was removed from the blocked list, I still get the same error message.
KarthikeyanKarthikeyan (Foundever) 
I am sorry to hear that the issue persists. Please disable AVG temporarily and check if you are able to access this adobe photoshop application. To disable AVG, please right click on the AVG icon present at the bottom right corner of the desktop(System tray) and you can see a scroll bar to disable AVG Protection temporarily. If you face any difficulties, feel free to contact us.
Matthew McKenzieMatthew McKenzie
I don't  *have* ransomware protection, and I get these.  Clicking "allow" closes the popup but appears to otherwise do nothing. It is an unattended (headless) machine, so this is a real problem. I am loathe to try an umpteenth uninstall and re-install. It has obviously been going on for a while, is there a fix in the pipeline ?
Balasubramanian SBalasubramanian S (Avast) 
Hello Matthew,

To be sure, is AVG is blocking your Photoshop application?
If yes, are you using AVG Antivirus free?
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