Home Support

AVG Support Community

Share tips and solutions on AVG Products

Have a question?

Community topics

AVG Gurus

These community experts are here to help

  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
Ron JohnsonRon Johnson 

Email scan

I'm using the free version but it doesn't seem to be scanning my Email like it says it should...some Emails show the scan & tick at the bottom but others don't...I've been getting spam emails nearly every day but despite AVG Free telling me I'm protected, it seems I'm not..???
Balasubramanian SBalasubramanian S (Avast) 
Hello Ron,

To protect against spam emails, it is necessary to install AVG Antispam component.
Please open AVG Antivirus free dashboard and click on "Menu-->Settings-->Components"
To the right, scroll down to "Antispam" and click on "Install component".
Once done with the installation, please check whether the issue persists.
Ron JohnsonRon Johnson
Options
Ron JohnsonRon Johnson
The "Antispam" option doesn't show in my list of options...???AVG Options
Ron JohnsonRon Johnson
Options
Ron JohnsonRon Johnson
Tried three times to add an image but it keeps failing...I upload it and click "answer" and it disappears...???
Balasubramanian SBalasubramanian S (Avast) 
Ron, the screenshots was attached successfully.
I apologize for the steps provided before.
The Antispam feature is available only for paid version of AVG Antivirus.
Since you are using free version, please try to stop spam emails if you are using Outlook as the client to check emails.
You might be having the option to stop spam emails in the Outlook settings.
If you are getting spam emails from the same sender then you can check at the bottom of the email where  you can find option as "Unsubscribe emails", please tick the check box and submit.
Ron JohnsonRon Johnson
So why does my AVG say my Email is protected...?User-added image
Balasubramanian SBalasubramanian S (Avast) 
Ron, the email protection component will scan for the emails that you receive and send.
If there is any threat in the attachment of email then it will remove it.
Inorder to detect the spam emails, Antispam component should be installed and it is available only in paid version.
Ask a question
Struggling with non-AVG technology? We can fix that, too!