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Alan Binch
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Borislav Angelov
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Vladimir Bartl
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Subhadeep Kanungo
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Miloslav Serba
I apologize for the inconvenience. Please provide the screenshot http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot of the threat message to check and assist further.
Thank you for providing the screenshot. Your post is appearing and we can see that. If you think AVG wrongly detected a URL or Tracking as harmful, please submit it to us for analysis using this form https://www.avg.com/submit-sample. In the mean while, please add the URL to AVG Exception list https://help.avg.com/en/avg_free/17/settings_general.html (AVG ▸ Menu ▸ Settings ▸ General ▸ Exclude files or websites from scanning) and then browse the website.
In the mean while, please add the URL to AVG Exception list https://help.avg.com/en/avg_free/17/settings_general.html (AVG ▸ Menu ▸ Settings ▸ General ▸ Exclude files or websites from scanning) and then browse the website.
We have used all the browsers.
Thanks
Hello, we want to communicate the this panel doesn't give a correct feedback after inserting an analysis request (https://www.avg.com/submit-sample). Can you answer us, please ? Thanks.
We have used all the browsers.
Thanks
I understand your concern. Please let me know the exact file you are trying to submit for analysis and also let me know the error message you receive when you try to submit the file.
but there is no virus. I can access this site with no problems when AVG is disabled. False positive. Please fix. I have latest virus definitions.
I understand this website is detected as threat by AVG. Please submit the URL to AVG https://www.avg.com/submit-sample for analysis, if found genuine it will be added to global exception list.
"AVG aborted connection on x.refban.com because it was infected with URL:Mal"
then scan computer, but then it keeps re-occurring. So I was looking for answers to what has caused this, and was directed to this support page.
Did you find a cause or solution back in December?
Did anyone try this page link that was suggested in the last post ?.........
https://althow.com/what-is-url-mal-how-to-remove-url-mal-virus/
Feel a bit reluctant to try anything like that until have more info.
Sorry, this might be a false positive. We request you to update your AVG Antivirus/ Internet security and check if it helps.
If the issue persists, collect screenshot https://support.avg.com/SupportArticleView?l=en&urlName=How-to-create-a-screenshot&supportType=home of it and provide us the version and name of AVG you have installed, full path of detection by clicking on "See Details" at the bottom right corner of that popup to check and assist you further.
Carole, If applicable.. For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru
My AVG always usually kept up to date, I check it every day that I go on any device.
Yes, wish I'd taken a screenshot now. If it happens again I'll definitely do so and post it as you suggested. I've been back to do some more online browsing this aft, since that happened earlier, and no re-occurrence so far.
Just for info - might not be connected but - I've recently been trying out Microsoft Edge which seems quite a good browser now. But this morning I'd "switched" over temporarily a few times, for a few seconds only each time, to "Internet Explorer" for putting shortcuts on desktop (as can't seem to do that in Edge). Now wondering if it was those Internet Explorer short switch-overs that might have caused some problem?? Only a wild speculation, but thought would mention.
Will see how it goes, many thanks.
When we get the screenshot, will be able to provide more information.
Thank you in advance.
We would like to check with it. Please share the screenshot of that threat detection message along with full path.
Click on "See details" on that detection message to view its full path.
Will AVG stop this false reporting once and for all! I use avg on my personal computer and it's now misready Zimbra email - even if it's on a local network - NOT a public one - I know that we can apply to have it whitelisted, but the only reason I can see is that it's a self signed certificate - and has NEVER ever shown up prior to today. The only reason I can see is that avg has created a bad signature that has caused this to occur.
I will certainly check this for you.
Please let me know the version of AVG and the screenshot http://avgclick.me/getscreenshot of the threat detection message to assist further.
I would be very interested in finding out if your issue has been resolved. I am also receiving this exact threat detection aborted box from AVG as the other posters above have submitted, and I am only receiving it when I access Zimbra email. AVG is telling me by phone that I have to pay extra to have them delete various things from my computer and do driver updates to ensure that I don't have a trojan coming in to my computer that AVG premium is unable to find even after I have scanned my computer numerous times.
Thank you
It's AVG version 18.5.3059. It has the most up to date definitions. I recently re installed it.
Here is a screen shot of the message.
It seems you are facing issues with downloading the attachments from web mail (chrome browser) . Are you able to download these attachments via email client?
I have AVG on my laptop and the same message happens on www.hyas.com as they are a cyber security company they will not thank you AVG if its a false postive..
We can certainly take a look into this. Are you experiencing this issue on your Mac computer?
If possible, please share a screenshot of the AVG detection with "see details" page to proceed further.
You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Regards,
Alok.