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Patricia ValderramaPatricia Valderrama 

FileRepMalware Message


Can someone help me, I am installing a program and I get a message https://www.screencast.com/t/gZSUCwBw

The file gets sent to quarantine, even if I delete the file from quarantine it does not let me install the program, it sends it again to quarantine.

Thanks for your help....
Balasubramanian SBalasubramanian S (Avast) 
Hello Patricia,

I understand the inconvenience.
The reason is because the PTS Primo chart setup file that you are trying to install is considered as a threat.
If this is a trusted program then please disable AVG Antivirus program temporarily as mentioned in this article: http://support.avg.com/SupportArticleView?urlname=How-to-use-Passive-Mode and install PTS Primo application.
Enable AVG Antivirus and add the PTS application installed path to AVG's exclusion list as mentioned in this article: http://support.avg.com/SupportArticleView?urlname=How-to-make-exclusions-from-all-scans-and-shields .
Before adding it to exception, please provide the PTS Primo setup file information to us through this link: http://www.avg.com/submit-sample which will help us to analyze the file and add it to whitelist.
Patricia ValderramaPatricia Valderrama

Thanks for your reply. I sent the PTS Primo setup file information using the link provided, I agree that is better that you analyze this before add it to the whitelist. Do you know when I will get the "go" for this one?


Abirami ShanmugamAbirami Shanmugam (Avast)
Thank you for reporting this to our developers. They will analyze and whitelist the file from AVG virus definitions as soon as possible.
Your patience is much appreciated in this matter.
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