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ShowAll Questionssorted byRecent Activity
Nathan MarekNathan Marek 

Secure VPN does not have a valid IP address

Does anyone know how to reset my AVG Secure VPN adapter v3 so that it will have a valid IP address. Evidently during a recent Windows 10 security update, the adapter was disabled, and cannot be enabled. Anyone else running into this problem, and is their a fix. If you read my recent post, technical support was unable to fix my issue. Just looking for a little help folks. Patiently waiting!
Akash ChandaAkash Chanda (Avast)
Nathan,
I see that you case has already been escalated to our Senior Team.
Please be patient and our Senior Team will get back to you as soon as they find a resolution for your issue.
Nathan MarekNathan Marek
Akash,
I am still waiting on an answer and a fix for my VPN. I have been without my VPN service for almost a month, and still no fix after technical support, senior technical support, and product development was suppose to get back with me. I haven't got a response from anyone in over 2 weeks. I need to get this fixed or you need to give me money back.
Balasubramanian SBalasubramanian S (Avast) 
Hello Nathan,

I understand the inconvenience.
I see that the case was escalated to level three and it is still under investigation.
The response from them will take time as the issue is quite critical.
I have escalated the case with high priority hence you will be getting the response as soon as possible.
We appreciate your extended patience in this matter.
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