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Cindy PrabstCindy Prabst 

Trial Internet Security Unlimited

How can I tell what trial version of Internet Security I'm running?
Alok KumarAlok Kumar (Avast)
Hello Cindy,
Please share a screenshot of your AVG Internet Security > menu > about > subscription page to assist you further. You can check the following link to see the instructions about taking the screenshot (http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot). You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Best regards,
Alok.
Cindy PrabstCindy Prabst
Screenshot you requested
Cindy PrabstCindy Prabst
Screenshot you requested
Balasubramanian SBalasubramanian S (Avast) 
Thank you for providing the screenshot.
Is the trial expiry date is correct on the subscription window?
Is the Internet Security dashboard showing trial going to expire in specific days?
Cindy PrabstCindy Prabst
Second try
Balasubramanian SBalasubramanian S (Avast) 
Cindy, the window displays the message as you are using the trial version of AVG Internet Security.
The installed version is actually 2017 and the program version has to be checked by clicking on "About" which is above subscriptions.
Cindy PrabstCindy Prabst
OK, so I guess my real question is, is my trial version the unlimited version or the single user version? The reason I wanted to try your product is to see if I can control the AVG on my mother's PC from my location (my PC in a different city). If that works satisfactorily I'll purchase if not, not.

If I don't have the unlimited version, is there a way I can do a trial of it so I can see how it works with my mom?
Alok KumarAlok Kumar (Avast)
Hello Cindy,
I see that you have installed AVG Internet Security - Unlimited trial with your email address. I request you to install AVG Internet Security- Unlimited trial version (http://files-download.avg.com/inst/mp/Internet_Security_1816.exe) using the same email address on your Mother's computer. Then you will able to see/control your Mother's computer AVG from your location/computer.
Best regards,
Alok.
Cindy PrabstCindy Prabst
After I installed on my android phone and logged in from it as instructed I don't see the phone from my PC even though on the phone it says that I should.
This is what I see from my PC after the install and login from my android phone.
Cindy PrabstCindy Prabst
I tried adding my andriod phone. On the phone it says "Now you can see your device information from computer". But I can't. How do I access the page from my PC so that I can see my phone?
Alok KumarAlok Kumar (Avast)
Cindy, please be informed that AVG Zen has been removed after the latest Android AVG Antivirus/AVG Cleaner updates. So you will not able to see Android AVG Antivirus/AVG Cleaner on your laptop AVG Zen/AVG dashboard. Regarding the message "Now you can see your device information from computer": This is a old AVG Zen features, we are aware about this, our developers team are working on a fix, this message will get removed soon.
Best regards,
Alok.
Cindy PrabstCindy Prabst
Thanks for your response. So, are you saying that in fact the Internet Security product does not allow me to control all of my devices from my PC as is described in the information about the product? I no longer have Zen on my PC so I won't be able to see any other devices from my PC. Is that correct? I will only purchase if I can control other devices from my PC. I'm still confused.
Akash ChandaAkash Chanda (Avast)
Cindy,
I understand your confusion, let me explain it to you.
With AVG management console, you can create a free AVG Network that allows you to remotely view the status of AVG apps installed on any of your connected computers and Mac. You can also add more devices to your AVG Network, install AVG apps on your other computers, Mac and even invite your family members to join your network. Zen Network has been recently removed from Android Devices as Zen has reached its EOL (End of Life) for mobile devices and hence you cannot view your Android devices from PC.
Cindy PrabstCindy Prabst
So, is there a way to try the AVG Management Console?
Akash ChandaAkash Chanda (Avast)
Cindy,
The last screenshot that you posted under this topic is your AVG Management Console(formerly known as AVG Zen).
It is also referred to as the AVG Dashboard.
Cindy PrabstCindy Prabst
OK, but I've installed AVG on my phone and it doesn't show up on the console. Why?
Alok KumarAlok Kumar (Avast)
Cindy, AVG Zen has been removed after the latest Android AVG Antivirus/AVG Cleaner updates. So you will not able to see Android AVG Antivirus/AVG Cleaner on your laptop AVG Zen/AVG dashboard console.
Best regards,
Alok.
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