Home Support

<  Back to Homepage

AVG Support Community

Share tips and solutions on AVG Products

Have a question?

Community topics

Browse by categories

AVG Gurus

These community experts are here to help

  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
ShowAll Questionssorted byRecent Activity
Tom LeachTom Leach 

Can't "allow" real-time protection on mac

I am trying to set up AVG anti-virus for mac. 
I keep getting an alert telling me I need to "allow" real-time protection in security and privacy settings. 

I am following the instructions as per this article:
https://support.avg.com/SupportArticleView?l=en&urlname=Allow-AntiVirus-extensions-macOS-High-Sierra

However, clicking on the "allow" button does nothing. 
Even if i click the padlock in the mac settings program to unlock changes to settings I a still unable to "allow". 

How can I fix this?
Balasubramanian SBalasubramanian S (Avast) 
Hello Tom,

I understand the inconvenience.
I have forwarded the case to senior team for getting suggestion.
Please keep checking this post to know about the status.
Your patience is much appreciated.
Tom LeachTom Leach
I have managed to fix this. I came across a similar issue in an apple forum when trying to install safari extensions. It is an OS X problem, not an AVG problem. 

Anyway, the solution is the use the keyboard to navigate to the allow button (press tab repeatedly until the button is highlighted) and then press spacebar! This properly selects the allow button. 

For some reason a mouse click wasn't properly activating the button.

Fixed!
Alok KumarAlok Kumar (Avast)
Thank you for the confirmation Tom, that the issue is with Mac OS.
Best regards,
Alok.
Brendan MigginsBrendan Miggins
Having the same issue now too. Tabbing does not work. Unsolved.
Paul CourtneyPaul Courtney
Same issue here. No tabbing available on the General section of the Security pane. I have OS X 10.13.3. Is there a way to enable this via the CLI/Terminal commands?
-980888528-980888528 (Avast)
Hi Brendan and Paul, 

Sorry for the trouble. Let us know whether you have followed the steps suggested by Tom in previous posts. It seems to  be an issue with Mac OS where Tom could fixed it using Keyboard shortcuts. We are here if you need further help. 
Crawford CrollCrawford Croll
I also had the same problem of being unable to tab, the solution I found was this, open system preferences, then keyboard tab, then shortcuts tab , in the shortcuts window  where it says full key access: in windows & dialogs, Press TAB to move keyboard focus between:   select the 'all controls' button (mine was on text boxes & lists only) after doing this I was able to use the TAB key to navigate to the allow button avg then worked ok for me.  hope this helps
AvinashAvinash (Avast) 
Crawford,

Appreciate you taking time to post a workaround here.
Ask a question
Struggling with non-AVG technology? We can fix that, too!