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Russell SmithRussell Smith 

Windows 10 BSOD Caused by Latest Update

I am using the latest version of AVG Free.  Yesterday the software updated itself and when the system rebooted I get the BSOD message: Page_Fault in Non Paged Area.

I uninstalled AVG and the system boots fine.  I reinstalled to verify cause and got the same error.  I will appreciate any help/

I am running Windows 10 Pro on HP Envy Laptop
AvinashAvinash (Avast) 
Hi Russell,
I apologize for the inconvenience this may have caused. Did you have AVG free removed from your computer now? Could you confirm there is not conflicting anti virus or anti malware program installed on your PC? If you do, please uninstall it, re install AVG free and verify the issue.
Russell SmithRussell Smith

AVG Free is removed from PC
I have no other virus software
I DO have Malwarebytes installed.
 
Please confirm you want me to remove Malwarebytes, reinstall AVG Free and see if problem comes back.
Please understand that Malwarebytes has been on the laptop for several months, coexisting with AVG Free.  This problem manifested itself when AVG updated itself yesterday.
 
Rus Smith
 
AvinashAvinash (Avast) 
Russell,
Thank you for getting back to us. Malwarebytes is also considered as a conflicting application. Please try to uninstall it, install AVG and check if the issue persist.
Russell SmithRussell Smith
I removed Malwarebytes.  Tried to reinstall AVG and got BSOD when installation was at 97%.
Russell SmithRussell Smith
I removed Malwarebytes and tried to reinstall AVG.  I got BSOD at the 97% installation point.
Russell SmithRussell Smith
I removed malwarebytes and tried to reinstall AVG but the installation got a BSOD at the 97% mark.
Alok KumarAlok Kumar (Avast)
Russell, I really appreciate your effort in resolving this issue. This might be because if old/previous AVG traces. I request you to remove AVG completely along with any previous traces using the AVG clear tool/AVG Remover tool and then do a fresh installation of AVG Free Antivirus 2017. This will ensure that none of the previous traces of AVG are left on your computer and you have an updated version. After the computer reboots, please follow the instruction (http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-AntiVirus-Free) to download/install AVG Free Antivirus. If the issue still persists, please share a screenshot of the BSOD page to assist you further. You can check the following link to see the instructions about taking the screenshot (http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot).
Best regards,
Alok.
Alan BinchAlan Binch
Russell, If applicable.. For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru
Russell SmithRussell Smith
I used AVG Removal Tool (it found nothing but I selected "run anyway").  Computer rebooted and finished the uninstallation.  I rebooted again and then downloaded the AVG Free from AVG.com.  During the installation process, at 97% again, the BSOD appeared.  Please see attachement and advise.BSOD on Installation
Bhuvaneswari VairavanBhuvaneswari Vairavan (Avast)
Hello Russell,


Thank you for providing the screenshot. I appreciate your efforts and patience so far. To analyze the issue further, I need to submit your concern to our senior technicians along with other diagnostic logs. I have sent you an email with steps on how to collect and upload the data required for analyzing your issue. Please check your inbox and spam/junk folder as well.
Russell SmithRussell Smith
I have sent the requested data.
Bhuvaneswari VairavanBhuvaneswari Vairavan (Avast)
Thank you, Russell. I have escalated the case to the senior technicians, they will analyze the logs and get back to you via email soon.
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