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Miloslav Serba
Triacona Shells Avg Update will not update the Avg Program
I have an issue.
On AVG and AVG zen ( Not protected ) it says avg program ( AVG Security ) is out of date Update Now button appears in red.
I click on the Update Now button it then goes to the update screen for the program and checks for an update.
It then says "Already up-to-date ( current version 17.7.3032 ) .
When going back to avg or avg zen it says it is still out of date or not protected.
Please help, this is urgent.
I'm sorry to hear that you're experiencing issues with AVG Update. In this case, I request you to repair AVG Internet Security(http://support.avg.com/SupportArticleView?urlname=How-to-repair-AVG), update (open AVG Internet Security > menu > settings > update) it one more time and reboot your computer once. After reboot, please check if your AVG program is working fine.
Best regards,
Alok.
I'm sorry to hear about this. Please share a screenshot of the AVG User Interface (which shows not protected) to assist you further. You can check the following link to see the instructions about taking the screenshot (http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot). You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Best regards,
Alok.
Thank you for providing me the screenshot.
I appreciate all your efforts in trying to fix the issue.
To resolve the issue please follow the steps provided in this article : http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product
Note : Please run the AVG Clear first and then the AVG Remover
Once uninstalled, please reinstall your AVG Ultimate from http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-Ultimate
In future please refrain from carrying out multiple topic postings on the same subject! You won't obtain an answer to your query any faster! Also please try to keep the whole conversation in one question/thread to speed up any resolution. Please see your other posting https://support.avg.com/answers?id=906b0000000E4PD
Dear Alok,
This does not work.
I have tried to click the update button several times and it does not update, it does on my other pc.
I have also tried Menu>Settings>Update and that does not work either.
It is not downloading the needed files, it just goes to avast server and then does not download anything.
I have also repaired the avg installation 4 times and this has not fixed the issue...
Would you recommend me uninstalling avg, and then re-installing?
Thanks.
I'm sorry to hear that you're still experiencing issues with AVG Update. I have done License feed for your AVG Internet Security from our end. Please open AVG console/AVG Zen > click on your email address > leave this network, wait for 2 minutes. Click on connect button > login to an existing network, wait for 2 minutes and reboot your computer. After that, please check if your AVG Internet Security is working.
Best regards,
Alok.
I understand the inconvenience. Have you tried repairing AVG? If not, please repair AVG Internet security/ AVG Protection http://support.avg.com/SupportArticleView?urlname=How-to-repair-AVG from the control panel, restart the computer and check if AVG program gets activated. If you still face any difficulties, please provide the screenshot of AVG Interface to assist further. You can check the following link to see the instructions about taking the screenshot (http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot). You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Best regards,
Bhuvana, AVG Customer Care.
AVG Guru