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John SmithJohn Smith 

Buyer Beware: unwanted popup ads even in the paid version of AVG

Buyer Beware: you'll get unwanted popup ads even in the paid version of AVG.

If you consider upgrading to paid version in order to get rid of the unwanted popup ads from AVG, then NO NOT DO IT.

Uninstall AVG and choose Avira, Avast or 360 Total Security.

See this thread for hundreds of unwanted popup ad complaints: https://support.avg.com/answers?id=906b0000000DA01AAG
Best Answer chosen by John Smith
John SmithJohn Smith

If the visitors of this post click on this support thread: 

https://support.avg.com/answers?id=906b0000000DA01AAG


...then they can see, that this answer is a canned answer with an empty promise, because you have answered the same thing one year ago. So AVG does not want to stop these annoying popup ads.

 

AVG interrupts us many times a day during our work with their unwanted popups.  I don't believe that if you are really "working on this" like you said, because your programmers can surely switch these ads off with ONE YEAR of hard work.  Because you have known about this complaint since last year, as the link above clearly shows that.

All Answers

Balasubramanian SBalasubramanian S (Avast) 
Hello John,

Sorry for the inconvenience caused.
We are aware of this AVG popup issue and we have passed it to our concern team and they are working on this.
Thank you.
John SmithJohn Smith

If the visitors of this post click on this support thread: 

https://support.avg.com/answers?id=906b0000000DA01AAG


...then they can see, that this answer is a canned answer with an empty promise, because you have answered the same thing one year ago. So AVG does not want to stop these annoying popup ads.

 

AVG interrupts us many times a day during our work with their unwanted popups.  I don't believe that if you are really "working on this" like you said, because your programmers can surely switch these ads off with ONE YEAR of hard work.  Because you have known about this complaint since last year, as the link above clearly shows that.

This was selected as the best answer
Balasubramanian SBalasubramanian S (Avast) 
Yes John,

We can try fixing the issue regarding this popup issue by escalating to our level two technical team.
If you have our AVG program installed and you keep getting popups please let us know.
We will send the instructions on how to collect log files and get assistance from our level two technical team.
Thank you.
Justin DeepJustin Deep
Well, you can manually block pop-ups and suspiocus sites manually in the most known web browsers for Windows PC including Mozilla Firefox, Google Chrome, Internet EXploere. etc. 

Steps to Enable SmartScreen Filter In I.E
  • First of all open Ineternet Explorere in your PC.
  • Open Tools menu (or gear icon).
  • Select Safety from the drop-down list.
  • Click the Report Unsafe website option.
Turn on Block Attack Sites & Web Forgeries of Mozilla Firefox
  • First of all open Mozilla Firefox browser.
  • Click on Firefox button from the top and choose Options >Options from the list.
  • In the options Windows, check mark on the following items.
  • Warn me when sites try to install add-ons
  • Block reported attack sites
  • Block reported web forgeries
  • Finally, click OK to save the change and restart your browser.
Enable Phishing and Malware Protection in Google Chrome
  • Open Google Chrome and click on Menu and then click on Settings.
  • Now find and click on Show advanced Settings option.
  • In Privacy section, check Enable phishing and malware protection.
  • In the end restart your browser to save the settings.
John SmithJohn Smith
Justin, these popups aren't internet popups. These popups are WITHIN the AVG application, and they keep popping up on your screen when you watch movies or work.  So no popup blocker app can stop these unwanted AVG ad popups. They are embedded into the AVG software, and they pop up even when you are a paying customer of AVG. 

The staff of AVG says that you can disable these popups in the settings menu, but it is a lie. As you can see on this support thread, even if you disable popup options in the settings menu, they STILL DO POP UP, unstoppable: 
https://support.avg.com/answers?id=906b0000000DA01AAG
John SmithJohn Smith
Still no news from AVG representatives about letting the users disable popups?

It's been promised for over a year now. That's really an empty promise from AVG.
John SmithJohn Smith
Hello?  Nobody from AVG can answer this simple question?
JanJan (Avast) 
Hi John,

I have a good news for you. Changes related to our marketing campaigns (users will be able to change the occurrence rate) are prepared and will be released in one of the upcoming program updates.

Regards,

Jan
AVG Customer Care
Alan BinchAlan Binch
Further latest AVG update info.. Have a look @ this AVG article (https://support.avg.com/SupportArticleView?l=en_US&urlName=How-to-Change-the-Frequency-of-Pop-Up-Notifications).
AVG Guru
Tjobbe LovetTjobbe Lovet
After reading a lot of posts (and some solutions) I'm dissapointed! The solutions offered from AVG isn't there... I do not have the option to "delay" in-app for three days! Is the "solution" a hoax??
**
Alan BinchAlan Binch
@ Tjobbe Lovet
Tjobbe, You need to update your AVG to program version 7687. Have a look @ this link (https://support.avg.com/answers?id=906b00000008oUTAAY).
AVG Guru
Peter WebberPeter Webber
Four years after the complaints above regarding AVG popups attempting to upsell their products it seems the AGV team must still be "working on it" as the popups are as bad as ever. We have the AVG Ultimate product which you would expect to include everything but it doesnt. I am getting regular popups that indicate that my PC is being slowed down with a list of fixes... would I like to fix them - yes, 
here are your pricing options!
I am going to do my research now on PC protection packages and when our subscription is up, we will be moving away from AVG as it seems that four years is not long enough to address the complaints of their customers, so there is little hope that my complaint will have an impact. 
Rakshith RajkumarRakshith Rajkumar (AVG)
I understand your concern, Peter
I can help you to disable the pop ups
Just to confirm that we are in the same page, kindly share us the screenshot of the pop up you receive.
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
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