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David DrewDavid Drew 

Unable to start scan! (Failed to send the command.)

Unable to start scan! (Failed to send the command.)
Gulam Shaik MohammedGulam Shaik Mohammed (Avast)
Hello David,
We apologize for the inconvenience caused.
May I know the name of the AVG product in which you experiencing this issue?
Could you please elaborate the issue you are experiencing rightnow? So that we will understand it clearly and assist you with the same.
Thank you.
David DrewDavid Drew
Hello Gulam


I had to uninstall AVG Anti Virus and reinstall it to get it to scan my computer found  8 Trojan horse Generic _s.hift  files and PSW.ILSpy 
Doing one more scan. The virus would not let the computer update files or scan for viruses until I reinstalled AVG took a while to get this far.

Regards
KishoreKishore (Avast) 
Hello David,
We regret for the inconvenience caused. The update containing fix was already released however additional steps has to be done to make it work.
Please disable the Realtime Protection and then run the update. Once update is completed you can enable Realtime Protection again and check whether it resolves the issue.
Thank you for your understanding.
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