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Kevin LambKevin Lamb 

Cannot carry out scans.

Carried out a full computer scan yesterday 16 June 2016. Upon completion of scan, one threat was found. This was described as a possible trojan horse. It was placed in my quarantine. I then deleted it. Following that, I cannot carry out any further scans. A message pops up     'Unable to start scan! (Failed to send command.)'    
KishoreKishore (Avast) 
Hello Kevin,
We regret for the inconvenience caused. Could you please let us know whether you are facing issues with the AVG Antivirus on MAC Devices? If so please be informed that the update containing fix was already released however additional steps has to be done to make it work.
Please disable the Realtime Protection and then run the update. Once update is completed you can enable Realtime Protection again and check whether it resolves the issue.
Thank you for your understanding.
s bs b
Hi, I have exactly the same problem, the file I deleted from quarantine was "PSW.ILSpy".
I disabled realtime pretection, but it says I am up to date, so I can't update.
still not able to run scan.
Kevin LambKevin Lamb
Hi Kishore. I can confirm that I have AVG Antivirus on MAC Devices. I have turned off Realtime Protection and run the update. I then turned the Realtime Protection back on. However the issue was not resolved. 
Sara PetersenSara Petersen
I'm having the same problem as well. I disabled the realtime protection and run the update, enaabled realtime protection again and it still said 'Unable to start scan (Failed to send command.)'
Rajarajan SooiyachanthRajarajan Sooiyachanth (Avast)
Hello s b, Kevin and Sara,
We are sorry to know that the issue persists even after trying our suggestion. We appreciate your efforts. We have escalated this issue to our senior technicians for alternate solution. Thank you.
Sara PetersenSara Petersen
Thank you for escalting the matter. Awaiting further suggestions of a soluton.  
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