Hello Jack, We apologize for the inconvenience caused. To access the AVG Virus Vault and the files stored in it: 1. Open the AVG program. 2. Open menu Options. 3. Select Virus Vault. Please feel free to get back to us for further assistance. Thank you, Gulam. AVG Customer Care.
Thanks for your reply but there is no sign of menu options on this version of AVG tune up I have. It is the latest version which includes Zen, All I can see at the top right is "settings" and when I click on that there is no sign of "options " or "virus vault." Where am I going wrong?
further to this problem plus a complicated request. on this computer I had aleady had installed AVG Internet security which is due to expire 2017. I didn't realisr that protection pro was virtually the same as Internet security program where I eventally found the virus vault. I bought AVG PC tune up a couple of days ago and later set it up on my other computer yesterday. I then used protection pro on this second computer and ran protection pro from the Zen section. I then realised i was asked to buy the program because AVG Internet security is not installed on this second computer..If I were to install AVG Internet security on this computer would it tie up with protection pro or do I have to download Protection pro at over £40 when I alredy have it running Ok on my No. one computer with almost one year before renewal. my apologies if this sounds complicated
Jack, No probs.. AVG Protection PRO includes.... Advanced antivirus for Windows [Internet Security], Mac, & Android Zen Dashboard to protect everything from a single screen Security updates pushed to you in real-time Installation on UNLIMITED computers & mobiles AVG Guru
Hello Jack, While verifying your account you have AVG Internet security(1 Computer) and AVG Performance as your active subscription. Please be informed that you can use the subscription of the AVG Internet security only on one PC whereas you can use the subscription of the AVG Performance on multiple device as it is a multidevice subscription. If you wish to install the AVG Protection program on your second device it is necessary to purchase either the AVG Protection Multidevice subscription or another license for the AVG Internet security program. Thank you for your understanding.
Jack, AVG Performance PRO includes.... Advanced tuneup for Windows, Mac, & Android Zen Dashboard to tune everything from a single screen 35+ tools for advanced PC cleaning, speed, & battery life Installation on UNLIMITED computers & mobiles AVG Guru
We apologize for the inconvenience caused.
To access the AVG Virus Vault and the files stored in it:
1. Open the AVG program.
2. Open menu Options.
3. Select Virus Vault.
Please feel free to get back to us for further assistance.
Thank you, Gulam. AVG Customer Care.
It is the latest version which includes Zen, All I can see at the top right is "settings" and when I click on that there is no sign of "options " or "virus vault." Where am I going wrong?
AVG Guru
I bought AVG PC tune up a couple of days ago and later set it up on my other computer yesterday. I then used protection pro on this second computer and ran protection pro from the Zen section. I then realised i was asked to buy the program because AVG Internet security is not installed on this second computer..If I were to install AVG Internet security on this computer would it tie up with protection pro or do I have to download Protection pro at over £40 when I alredy have it running Ok on my No. one computer with almost one year before renewal. my apologies if this sounds complicated
Advanced antivirus for Windows [Internet Security], Mac, & Android
Zen Dashboard to protect everything from a single screen
Security updates pushed to you in real-time
Installation on UNLIMITED computers & mobiles
AVG Guru
While verifying your account you have AVG Internet security(1 Computer) and AVG Performance as your active subscription. Please be informed that you can use the subscription of the AVG Internet security only on one PC whereas you can use the subscription of the AVG Performance on multiple device as it is a multidevice subscription. If you wish to install the AVG Protection program on your second device it is necessary to purchase either the AVG Protection Multidevice subscription or another license for the AVG Internet security program.
Thank you for your understanding.
Advanced tuneup for Windows, Mac, & Android
Zen Dashboard to tune everything from a single screen
35+ tools for advanced PC cleaning, speed, & battery life
Installation on UNLIMITED computers & mobiles
AVG Guru