Home Support

AVG Support Community

Share tips and solutions on AVG Products

Have a question?

Community topics

AVG Gurus

These community experts are here to help

  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
Mark TonnerMark Tonner 

AVG Anti-Virus Free Edition 2016

Does the AVG Anti-Virus Free Edition 2016 support Windows XP? I downloaded it yesterday, updated the definitions, etc., ran the initial scan etc., and had no problems. Today when I turned on the computer, AVG shows that the computer and my identity are not protected, and the "Fix Now" fails. When I follow the "Repair AVG"/AVG support instructions I get the error code: 0xa00100a7 that the installation failed? How do I fix this?
Balasubramanian SBalasubramanian S (Avast) 
Hello Mark,

Sorry for the inconvenience caused.
Yes, from Windows XP Service Pack 3  to the newer Windows 10, AVG programs can be installed.
We request you to try repair installation of AVG free antivirus program once by following the instructions mentioned in this link: http://avgread.me/1BVxDSY and then check whether identity protection is activated.
Please feel free to contact us if you need any assistance.
Mark TonnerMark Tonner
I tried the repair installation and I get the error code: 0xa00100a7 that the installation failed.
KarthikeyanKarthikeyan (Foundever) 
Hi Mark,
We apologize for the inconvenience.
As the repair failed, we suggest you to completely remove and reinstall AVG. Please use this link to download and run the AVG removal tool http://avgread.me/29tD9G8
Note: Please remove the AVG remover folder from the C drive after the removal of AVG is completed.
If you still have any issue, feel free to contact us back.
Thank you.
Alan BinchAlan Binch
@ Karthikeyan (AVG Technologies) 
Karthikeyan, Please check the validity of the http://avgread.me/29tD9G8 link.
AVG Guru
Ask a question
Struggling with non-AVG technology? We can fix that, too!