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David Ross AVG Reports Corrupted Files in GIMP
The AVG scan that I did was a thorough scan, examining all partitions of all drives. I did additional thorough scans with Malwarebytes Anti-Malware Free 2.2.1.1043 and Microsoft Security Essentials 4.8.0204.0. Neither of those two found any problems with GIMP. Note that all three applications have current databases.
Karthikeyan (Foundever) Hello David,
We apologize for the inconvenience.
We do have the latest version of AVG FREE program that is 2016 version, please upgrade to the latest version and see if you have any problem after upgrading the program to the latest version.
Thank you.
We apologize for the inconvenience.
We do have the latest version of AVG FREE program that is 2016 version, please upgrade to the latest version and see if you have any problem after upgrading the program to the latest version.
Thank you.
David RossI will NOT update to AVG Free 2016 because I do not install software that pushes updates without me controlling when to update and whether I really want that update. For the same reason, I am not updating my Windows 7 to Windows 10.
When you have a version of AVG Free that restores the capability for users to control software updates -- a capability that exists in AVG Free 2015 -- please let me know.
In the meantime, the developers at GIMP tell me that the problem I reported here is a known problem with AVG and was reported to AVG about three years ago. At the minimum, you should provide details about what kind of corruption was detected, especially since GIMP 2.8.18 seems to work okay for me.
When you have a version of AVG Free that restores the capability for users to control software updates -- a capability that exists in AVG Free 2015 -- please let me know.
In the meantime, the developers at GIMP tell me that the problem I reported here is a known problem with AVG and was reported to AVG about three years ago. At the minimum, you should provide details about what kind of corruption was detected, especially since GIMP 2.8.18 seems to work okay for me.
Karthikeyan (Foundever) Hello David,
In the AVG Free 2016 version, you do have an option to run the updates manually, you can disable the AVG automatic updates and make them run manually in your convenient time.
Thank you.
In the AVG Free 2016 version, you do have an option to run the updates manually, you can disable the AVG automatic updates and make them run manually in your convenient time.
Thank you.
David RossWhere do I get a complete installer for offline installtion? Before I put effort into installing it, I need confirmantion that I can control not only the updating of virus data but MORE IMPORTANTLY the updating of the AVG software itself.
Avinash (Avast) Hello David,
You can download the offline installation file based on your OS (32 bit or 64 bit) from this webpage http://www.avg.com/us-en/download.prd-afh-free .
Then to disable automatic updates of AVG, please follow the steps below.
Open AVG.
Click on Options and select Advanced settings.
In the left pane menu, expand Schedules and select Program updates schedule.
Uncheck the "Enable this task" option to disable the automatic updates.
Click OK and Apply to save the settings.
Please, feel free to let us know if you require any further assistance. Thank you.
You can download the offline installation file based on your OS (32 bit or 64 bit) from this webpage http://www.avg.com/us-en/download.prd-afh-free .
Then to disable automatic updates of AVG, please follow the steps below.
Open AVG.
Click on Options and select Advanced settings.
In the left pane menu, expand Schedules and select Program updates schedule.
Uncheck the "Enable this task" option to disable the automatic updates.
Click OK and Apply to save the settings.
Please, feel free to let us know if you require any further assistance. Thank you.
David RossI downloaded AVG_Antivirus_Free_x64_693.exe from that Web site. Since AVG is non-functional during an installation, I disable my Internet connection before installing it. When I tried to install it, it failed with an attempt to access the Internet. Why would a complete installer need an Internet connection? This never happened with AVG Free 2015 or earlier versions.
Also, is it necessary to uninstall my AVG Free 2015 before attempting to install AVG Free 2016?
Also, is it necessary to uninstall my AVG Free 2015 before attempting to install AVG Free 2016?
Rajarajan Sooiyachanth (Avast)Hello David,
We regret for the inconvenience caused. An internet connection is required in order to download the latest updates after the installation. Were you able to complete the installation successfully? Yes, it is always recommended to uninstall the older version of AVG to make sure that the installation of new version is successful. Thank you.
We regret for the inconvenience caused. An internet connection is required in order to download the latest updates after the installation. Were you able to complete the installation successfully? Yes, it is always recommended to uninstall the older version of AVG to make sure that the installation of new version is successful. Thank you.
David RossI installed AVG Free 2016 16.101.7752. When I select [Options > Advanced Settings] and then select Schedules, there is NO option for program updates. The only options there are for scans and virus definition updates.
Worse, I can no longer revert back to AVG Free 2015 to regain the ability to control software updates. My attempts keep saying that the version is obsolete. The installer now insists on having an Internet connection to download AVG Free 2016. If this cannot be corrected soon, I will have to try some other brand of anti-virus application.
Worse, I can no longer revert back to AVG Free 2015 to regain the ability to control software updates. My attempts keep saying that the version is obsolete. The installer now insists on having an Internet connection to download AVG Free 2016. If this cannot be corrected soon, I will have to try some other brand of anti-virus application.
Balasubramanian S (Avast) Hello David,
Sorry for the inconvenience caused.
Please be informed that in our free AVG Antivirus you will have the option only for scheduling the virus updates. Only in the paid and trial version you can find the options to schedule program updates.
Please feel free to contact us if you need any assistance.
Sorry for the inconvenience caused.
Please be informed that in our free AVG Antivirus you will have the option only for scheduling the virus updates. Only in the paid and trial version you can find the options to schedule program updates.
Please feel free to contact us if you need any assistance.
David RossThat is not what Avinash wrote here yesterday.
Kishore (Avast) David,
We apologize for that. This information should have been clearly mentioned in his post.
The information provided by Balasubramanian is accurate. Only on paid version you can have the option to schedule program updates. Please update AVG using the offline update file so that the latest virus definition engine will get updated.
Thank you.
We apologize for that. This information should have been clearly mentioned in his post.
The information provided by Balasubramanian is accurate. Only on paid version you can have the option to schedule program updates. Please update AVG using the offline update file so that the latest virus definition engine will get updated.
Thank you.
David RossHaving been misled by someone identified as a member of the AVG staff (Avinash), I think you owe me some consideration. I need a fresh copy of AVG Anti-Virus Free 2015 (x64) 2015.0.6173 and instructions on how to install in it Windows 7 without being forced to upgrade to some version of AVG Anti-Virus Free 2016.
Kishore (Avast) Hello David,
We are extremely sorry to keep you informed that the AVG 2015 version is no longer available to download. Our 2016 version is updated with the latest virus definition engines. It is always recommended to install the latest 2016 version and you can update the program manually using the offline update files.
Thank you for your understanding.
We are extremely sorry to keep you informed that the AVG 2015 version is no longer available to download. Our 2016 version is updated with the latest virus definition engines. It is always recommended to install the latest 2016 version and you can update the program manually using the offline update files.
Thank you for your understanding.
David RossYes, I would like to update ONLY manually while offline. The problem is that AVG Free 2016 is updating automatically while I am online. The automatic updates are slowing my other tasks, including some time-critical tasks, and interrupting my tasks to ask me to reboot. This is why I want to revert to AVG Free 2015.
I have an archived complete installer file for AVG Free 2015. When I uninstall AVG Free 2016 and try to use that archived installer while offline, however, it halts and insists that I go online so that AVG Free 2016 can be installed. How can I use that installer file to revert back to AVG Free 2015?
I have an archived complete installer file for AVG Free 2015. When I uninstall AVG Free 2016 and try to use that archived installer while offline, however, it halts and insists that I go online so that AVG Free 2016 can be installed. How can I use that installer file to revert back to AVG Free 2015?
Kishore (Avast) Hello David,
We do understand your concern. But we are extremely sorry to keep you informed that there is no possibility to install the 2015 version of AVG program on your PC as it no more available to download.
Thank you.
We do understand your concern. But we are extremely sorry to keep you informed that there is no possibility to install the 2015 version of AVG program on your PC as it no more available to download.
Thank you.
David RossI have an acceptably recent version of AVG Free 2015 in my own archives. This is a full installer, not a stub that needs to download anything from the Internet. How do I install it without it insisting it is too old and then requires an Internet connection to install AVG Free 2016?
By the way, AVG Free 2016 16.101.7752 still shows the original problem I reported at the beginning of this discussion. Five GIMP library files are being reported as corrupted. Selecting the links for "More info" gives my your Web page about "Generic virus". However, the report does not indicate the files are infected with any virus, only that they are corrupted.
By the way, AVG Free 2016 16.101.7752 still shows the original problem I reported at the beginning of this discussion. Five GIMP library files are being reported as corrupted. Selecting the links for "More info" gives my your Web page about "Generic virus". However, the report does not indicate the files are infected with any virus, only that they are corrupted.
Balasubramanian S (Avast) Hello David,
As explained by Kishore, it is not possible to install AVG Free antivirus 2015 version.
If you had the offline installer file downloaded for 2015 version already and saved it in your computer then it is possible to install it without the internet connection.
However, for older versions we have stopped the updates and our older version wouldn't work and will not perform effectively.
We have only the latest 2016 version and releasing regular updates for it.
As explained by Kishore, it is not possible to install AVG Free antivirus 2015 version.
If you had the offline installer file downloaded for 2015 version already and saved it in your computer then it is possible to install it without the internet connection.
However, for older versions we have stopped the updates and our older version wouldn't work and will not perform effectively.
We have only the latest 2016 version and releasing regular updates for it.
Balasubramanian S (Avast) We request you to run our AVG Remover tool once and then try installing AVG Free Antivirus 2016 version.
1) To download AVG remover tool, please click on this link: http://aa-download.avg.com/filedir/util/AVG_Remover.exe
2) Run the downloaded file and follow the onscreen instructions.
3) Restart your PC when the restart option is displayed on the remover tool screen.
NOTE: Once you have logged into your PC after the restart, please go to C: drive and delete the "AVG REMOVER" folder manually.
To download the AVG free antivirus, please click on this link: http://www.avg.com/us-en/avg-antivirus-free .
Please feel free to contact us if you need any assistance.
1) To download AVG remover tool, please click on this link: http://aa-download.avg.com/filedir/util/AVG_Remover.exe
2) Run the downloaded file and follow the onscreen instructions.
3) Restart your PC when the restart option is displayed on the remover tool screen.
NOTE: Once you have logged into your PC after the restart, please go to C: drive and delete the "AVG REMOVER" folder manually.
To download the AVG free antivirus, please click on this link: http://www.avg.com/us-en/avg-antivirus-free .
Please feel free to contact us if you need any assistance.
David RossSuccess!! I had no problem following your removal instructions. To install AVG Free 2015 from my archived installer file, however, I had to reset my Windows calendar-clock back to when I previously installed the same version; actually, I used the day after. It is now working with virus definitions from today.
However, all of this does not resolve the original problem: AVG detecting five GNU Image Manipulation Program (GIMP) library files as corrupted. Two other malware applications do not detect any corruption in those files. The GIMP developers say this is an AVG problem known since 2013. It is still a problem with AVG Free 2016.
However, all of this does not resolve the original problem: AVG detecting five GNU Image Manipulation Program (GIMP) library files as corrupted. Two other malware applications do not detect any corruption in those files. The GIMP developers say this is an AVG problem known since 2013. It is still a problem with AVG Free 2016.
Balasubramanian S (Avast) David, we have escalated your case to our senior level team. Once we get a reply from them will post it here.
Your patience is much appreciated.
Your patience is much appreciated.
Rajarajan Sooiyachanth (Avast)Hello David,
We are sorry for the delay in responding. Have you earlier reported this false detection to the concerned department? If not, we suggest you to report by filling the form https://secure.avg.com/submit-sample .Thank you.
We are sorry for the delay in responding. Have you earlier reported this false detection to the concerned department? If not, we suggest you to report by filling the form https://secure.avg.com/submit-sample .Thank you.