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Min DuMin Du 

AVG error 0xe001003D during installation

Hello,

I am experiencing a very frustrating problem with AVG error 0xe001003D. Here is the background:

I've assembled a new PC over the weekend and has installed Windows 10 (as an upgrade to Win7) on it. The storage device is a brand new SSD from Samsung. After Windows 10 is ready I began installing software on it, and at that time, I'd already successfully installed AVG via the online installer. After this, I tried to install Comodo Firewall, which ran into installation issue and was stuck at 99%. After trying without avail to resolve the Comodo Firewall issue, I used CCleaner to clean registry. This rendered the internet useless, presumably due to incorrect registry removal relating to LAN drivers. At this, I performed a System Restore.

After System Restore, I manually deleted the AVG folder from "Program Files (x86)", thinking to prepare for a new install. I first began with Comodo Firewall, which installed successfully this time. However, upon trying AVG it failed, with error code 0xe001003D, saying I received an invalid control file. I remember that, when I attempted the very first time, AVG was downloading updates and succeeded. However, when trying for the second time, it briefly appears as if all are up-to-date, then begins downloading updates and reaches 10%, then stops and gives me the error.

Using the various methods that I found with Google did not work.I tried to Reset my PC but that ended in an "INACCESSIBLE_BOOT_DEVICE" loop. I tried using the AVG removal tool, followed by manual deletion of all avg files/folders that I could find, as well as manually finding all avg-related registry entries and deleting all of them, save for a few I'm not sure if AVG-related (such as binary ones, etc.). Following this I receive another error when trying to install, the code of which I forget but was fixed with the BFEfix tool. However, after BFEfix tool, the same 0xe001003D error appears.

Please advise how this can be resolved.

Thank you.
Balasubramanian SBalasubramanian S (Avast) 
Hello Min, I apologize for the inconvenience caused. In this case, I have sent you an email with further instructions to be followed to get our additional support help in fixing your issue. Please check for the email on spam or junk folders if it is not present in the inbox. Thank you.
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