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arturo roizarturo roiz 

AVG crashes new laptop with windows 10 (windows Surface pro3)?

Hi,

Does anyone experience laptop crashes after installing AVG, just bought a laptop surface pro3 (i7 processor),  AVG installs OK, but after I re start laptop it crashes , forcing me to reset laptop to original conditions (painful!)..... does AVG is compatible with windows10? or is windows trick not allowing AVG?
-980156917-980156917 (Avast)
Hello Arturo, sorry to hear that. Yes AVG programs are compatible with Windows 10. Please have a look at this link: http://support.avg.com/SupportArticleView?urlname=AVG-compatibility-with-Windows-10 . May I know which AVG program you have installed on the Windows Surface Pro?
arturo roizarturo roiz
I have  avg pro and downloaded the "zen" full program.... it installs ok, and updates itselfs ok,.... when re -start laptop it takes me to repair mode  (windows couldn't start and couldn't fix it y itself), the repair mode is to reset laptop to original state. Loosing all data and installed software... for the moment I un installed AVG until I get a new release?,  could you guys check into this? or what could AVG did to the windows10 register to cause this failure?
arturo roizarturo roiz
does any one else have the same problem (windows crashes) with windows10 and microsoft Surface3 pro laptop?
Sreedevi PadmakumarSreedevi Padmakumar (Avast)
Hello Arturo,
I apologize for the inconvenience caused. Since you have upgraded to windows 10, you need to re-install AVG program. You need to erase all the AVG components before proceeding with installation. I checked with your records, you have purchased AVG protection multi device program which is compatible with windows 10. Please run AVG remover tool based on your OS (32-bit or 64-bit) to completely remove AVG and then re install. To determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218

To download AVG Remover tool for 32-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x86_2015_5501.exe
To download AVG Remover tool for 64-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x64_2015_5501.exe
Please refer this link http://avgread.me/1FKGRZI and re-install AVG Protection.

Please feel free to contact us for any further assistance. Thank you.
S BS B
Had a similar issue with my new Surface 3 that came with Win 10 on it.

When I got the Surface I installed AVG Free and all was fine

Had to do a reset reinstalling windows due to a diaplay issue.  After that I reinstalled AVG, but then when restarted it would not boot going into recovery / diagnostic mode.  Did another reset / reinstall and all would be fine until installed AVG then it would not boot when restarted.

Went into the bios and turned off 'Secure Boot Control' and it would then boot up with AVG installed.

Multiple AVG reinstalls and OS resets and same issue remained whenever I installed AVG

Then I thought about BIOS updates

Ran Windows Update which had some updates including a BIOS one.  Once these were installed I could turn 'Secure Boot Control' back on in the BIOS and it would boot fine.

Touch wood it looks like either the BIOS update or one of the other updates fixed it

Hopefully it will continue to stay that way = )
Balasubramanian SBalasubramanian S (Avast) 
Hello S,

We are happy to know that your issue has been fixed after the BIOS updates. We are glad that you are able to use AVG without any issues now. Thank you for sharing the work around with us. You can enjoy hassle free computing. If you face any issues with AVG in future please feel free to contact us.
arturo roizarturo roiz
Thanks a lot!, that fixed my problem too!

BR
AR
-980888528-980888528 (Avast)
Hello Arturo,
Glad to know that your issue got fixed. Thank you for your kind response. Feel free to contact us for further assistance.
Thank you.
mark casparimark caspari
i have same issue but with free version on a new toshiba satellite. has this issue been resolved?. i even exchanged the pc and got a new one but the exact same thing happened. identical problem as arturo. everything runs fine until i turn off pc then it will not start back up.
KishoreKishore (Avast) 
Hello Arturo.
I appreciate your efforts in fixing the issue on your own. Please feel free to reach us back for any further assistance.
Thank you.
Linda MarinoLinda Marino
Hello , I just bought a net new desktop pc with Windows 10 - installed AVG Internet security and have the exact same problem - it will not boot with Windows 10 (I had NO problems on old pc that upgraded to Windows 10, but pc died shortly thereafter) , but when I download from AVG site, all installs ok, but upon reboot, pc states cannot repair and I have to start from scratch - any advice is appreciated. It seems AVG only works with upgrades and not "net-new Windows 10"
Aravind GnanamurthyAravind Gnanamurthy (Avast)
Hello Linda,
I understand how something like this can really try your patience.
Could you please let us know the name of the AVG product you are trying to install in your pc? so that we are more happy to assist you better.
Please feel free to contact us for any further assistance. Thank you.
Linda MarinoLinda Marino
I am trying to install AVG Internet Security (and also PC Tune Up) - these I downloaded from AVG site. I have a previously paid subscription on both (old pc died). I started with both, installed ok, but upon reboot pc cannot repair or diagnose, have to reset to original settings. Did that and tried just AVG Internet Security and that had same problem - reset to factory settings.
AvinashAvinash (Avast) 
Hello Arturo.
We apologize for the inconvenience caused. Are you unable to boot your PC after installing AVG Internet security? May I know what is the status now? Did you try to re install AVG after reset your PC to default settings?
Linda MarinoLinda Marino
I tried reinstalling AVG internet security after resetting to default settings and same thing occurred - pc will not boot , says repairing and then cannot diagnose and all to do is reset to factory settings
Balasubramanian SBalasubramanian S (Avast) 
Hello Linda,

Sorry for the inconvenience caused.
Do you mean that this issue is because of AVG Internet Security or AVG PC tuneup?
John MJohn M
I installed AVG Antivirus Free last night and my Lenovo IdeaCentre 300 froze up after the installation update.  I had to do a hard shut down and Windows 10 never booted back up.  I've only had this computer for 2 months and Win 10 was installed on it.  I have the same symptoms as the users above.  Tried to do a restore from a previous point and that did not work either.  I tried to do a reset of the computer while keeping my files and that kept freezing up the computer.  Resetting the computer without keeping files finally worked.  Just lost all of my new recent files:( I'm hestiant to reinstall AVG and might go with Avast. There has to be a problem with AVG installation.
Balasubramanian SBalasubramanian S (Avast) 
Hello John,

We sincerely apologize for the inconvenience caused.
We are sorry that we have lost a valuable customer.
We take this as serious note and assure you that this won't happen in the future.
Please be informed that certain errors occurs with the AVG Installation but it can be easily fixed if you contact our support.
So we will be happy if you install our AVG program again but when you get any issues, please do report it to us so that we can analyze and get the exact cause for this issue and so that it will help us to fix it and so that it won't happen in the future.
John MJohn M
Thank you for your quick response Balasubramanian ! I did not receive any errors during the installation. The computer froze up after AVG installation and I had to do a hard shutdown. I will reinstall AVG one more time to see if this problem occurs again.  AVG will be the first application I install on the computer since I had to reset the computer back to factory settings.  Will keep you update. 
Balasubramanian SBalasubramanian S (Avast) 
You are most welcome, John.
Thank you so much for understanding and we appreciate the effort in trying our AVG.
We are sorry that the first application of AVG caused serious trouble to you but now we are assuring you that if you get any issues with this installation we are there 24/7 to help you and fix the issue.
Pet ComPet Com
Was there any more information regarding this situation?
I have just purchased three Toshiba Satellite Radius L10W-B notebooks running Win10 for my children at school and all three have crashed in the same manner. I have done multiple restores on them all and it seems nothing I do will allow AVG free to run. I have uninstalled the Mcaffe product with the win 10 software uninstall as well as the mcaffe removal tool and sometimes after several days the crash happens at other times it is on the first reboot. I have updated win10 and tried obvious fixes but no go. Each experiment that I do takes hours to restore to factory settings and I am running out of time because the notebooks are required for schoolwork. Any sugestions would be appreciated.
AvinashAvinash (Avast) 
Hello Arturo,
We apologize for the inconvenience caused. Could you please let us know whether it is a paid version or a free version of AVG? Is it the latest version of AVG you are downloading and installing?
Pet ComPet Com
Thank you for your reply. I assume it is Pet Com you have replied to. As I have indicated it is the free version of AVG. I have used this programme in its various forms for many years. It is the latest version that is available for download from your website. The notebooks are working at present because I have NOT installed the AVG programme since resetting them to factory settings.
Rajendra SekarRajendra Sekar (Avast)
Arturo,
Sorry to hear about the inconvenience caused. We suspect there might be conflicting app.So please follow these steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with solution:
Click this link http://www.avg.com/filedir/util/AVG_SysInfo.exe to download the AVG SysInfo tool.
Run the downloaded tool.
Click Accept to confirm the license agreement, and then click Continue.
Once the screen Output created is shown, fill in any additional details, or click Attach if you want to attach any additional files, such as screenshots.
Click Send, fill in your email address, and then click Send again.
We will analyze the received files and provide you with further information.

Please feel free to contact us.
Andrii TAndrii T
I have exactly the same issue. Just bought new Desktop PC. 

OS: Windows 10 installed from scratch (no 3rd party antiviruses, firewalls etc.)
AVG: AVG Ultimate.
CPU: i7-6700
RAM: 32
SSD: 128 GB - system drive
HDD: 1TB - another drive

I can install AVG Ultimate without any problem but then OS fails after the first reboot.
Tried to trace the issue - it happens immediately after installing AVG Ultimate. 
Tried a few times but received the same result - Windows 10 fails at the next reboot as soon as you installed AVG.

Tried to use all tools from Zen bunch - the same issue.
Tried to remove AVG with AVG Uninstall tool and re-install AVG from scratch - it doesn't help.
Getting exactly the same issue after the first reboot as soon as you installed AVG.

Please don't apologize for the inconvenience caused but give me a solution how to fix it.
Andrii TAndrii T
It seems like I found a solution. I installed all MS updates proposed for the installation from scratch and only then I could install AVG Ultimate (AVG Internet Security) successfully. Successfully means that finally MS Windows 10 didn't fail after rebooting although AVG was installed.

It's not too complicated to check the installed MS updates on Windows 10 and in case if they were not installed just report to the user about the issue. This would definitely save time for AVG clients.
Balasubramanian SBalasubramanian S (Avast) 
Hello Andrii,

We appreciate your patience.
Thank you so much for your feedback and sharing the valuable information.
Glad to know that your issue got resolved and we have passed your feedback to our concerned team.
Please feel free to contact us should you need any assistance.
Craig VekarCraig Vekar
I have exactly the same issue.  Brand new Acer laptop, installed AVG ultimate (Internet security and tuneup), I go to reboot, hangs for ages on Windows is updating before shutting down eventually then when it reboots it goes into recovery mode.   I followed this several times and determined that it is a great being the last thing installed and having tune tuneup which seems to be causing the issue.

tried using the Acer Windows 10 (which is full of bloat ware ) and then resorted to clean windows 10 install... Still experienced the same issue.

BRAND NEW 
acer aspire e 15
E5-522G-8874
quad coreA8-7410
8gb DDR 3 ram
AMD Radeon R5 M335
Gulam Shaik MohammedGulam Shaik Mohammed (Avast)
Hello Craig,
We apologize for the inconvenience caused.
We kindly request you to please update your Windows to latest version and try to install AVG Ultimate and let us know whether the issue still persist.
Please feel free to get back to us for further assistance.
Thank you.
Miriam CampeseMiriam Campese
Hello,

I have a windows 10 Lenovo laptop and I made the updating 2 days ago, but it stopped and it is still at 76% 
what can I do ? I can't switch off my laptop, I have already tried to do it but when I switch it on it is still at 76% for 2 days. Can someone help me ? :( 
Miriam CampeseMiriam Campese
HI ! 

I have a Windows 10 Lenovo laptop and I made an updating 2 days ago but I had stopped at 76% and it is still there ! What can I do ? I have already tried to switch it off and on several times but it ia always the same.. Can someone help me please ? :( 

miriam 
KishoreKishore (Avast) 
Hello Miriam,
Have you received any error message while updating your Windows? If so please provide us with the screenshot so that we could analyze the issue more better. Please follow the instructions on the article http://avgclick.me/getscreenshot to create the screenshot.
Thank you.
Alan BinchAlan Binch
Miriam, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru
Jo S.Jo S.

This caused some pretty major panic in our house over the last couple days. lol
My son has an MSI Apache Pro and all of a sudden, out of nowhere, the blue screen of death came up (Windows 10), and there was literally nothing we could do. Had to reformat to get it going again.
This computer has been running Free AVG for just over a year now, and I have no idea why this is happening now. We reformatted, and as soon as we install Free AVG and reboot, we get the blue screen of death and an AVG error. (I'm so sorry I didn't write it down. It could verify a file and wouldn't start Windows.)
If I had gotten this error msg a couple days ago, it would have saved a lot of stress and time. At least now we know what's causing the problem. Won't reinstall AVG now because I tried 4 - 5 times and it crashes us every.single.time.
So disappointed. We've been using Free AVG for a lot of years. Would love to continue using it if there was some way to fix this problem. :-\

(Perhaps this is the universe telling me I've been using Free AVG long enough....lol)
Gunaseelan GurusamyGunaseelan Gurusamy (Avast)
Hi Jo. S,
Have you checked the computer after uninstalling AVG Free, if no please use the following link to uninstall AVG http://support.avg.com/SupportArticleView?urlname=How-to-uninstall-AVG
Please check if the issue is resolved after uninstall.
Thank you
Ron PienaarRon Pienaar
I ahve just experienced the same problem with AVG Zen and Win 10 installed an an Acer TC-603. AVG Basic Free has been running on all my machines for 5-6 years. Now I buy the AVG Ultimate and it crashed the PC! When I tried to uninstall AVG it put my PC into a loop and it would not restart thereafter. I have had to use the Recovery disc I made wipe the PC to get it to work again!

 
KarthikeyanKarthikeyan (Foundever) 
Hello Ron,
We apologize for the inconvenience. The AVG Ultimate works fine with all the Windows computer, this issue might have caused, if the old traces of AVG Free program caused some conflict issue. You will be able to install and use AVG Ultimate without any issue after you completely remove all the traces of AVG free from your computer.
Thank you
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