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Roslyn DixonRoslyn Dixon 

Google Chrome

After running an AVG update and full system scan, cannot log into Google Chrome.  Have run troubleshooting to no avail.  Google Chrome screen is blank (dark grey) with the word "Untitled" at the top.  Please advise how I can rectify this problem.
Akash ChandaAkash Chanda (Avast)
Hi Roslyn,

Thank you for reaching out to us with your concern.
Without me being able to see what is happening it is hard to estimate what the situation is.
Could you tell me if you have tried repairing the Google Chrome and then checking the issue?
Please provide me a screenshot of the Google Chrome Window. Here is a link with the steps to create a screenshot: http://avgclick.me/getscreenshot . You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.

I also suggest you to Revert the Changes made by AVG PC TuneUp by following the steps provided in this article: http://support.avg.com/SupportArticleView?urlname=How-to-revert-changes-done-by-PC-TuneUp
Akash ChandaAkash Chanda (Avast)
Also check if the issue is resolved by renaming Chrome application (Please go to C Drive > Program Files (x86) > Google > Chrome > Application > right click on Chrome and select Rename > Change it to Chroma) and check if you can open Google Chrome.
Roslyn DixonRoslyn Dixon
Thank you.  Following  your instructions I was able to revert changes and am now able to use Chrome.  Unfortunately, I will be reluctant to use the AVG features again.
 
For your reference, I will attach a copy of the screenshot.
Screenshot Google Chrome
Balasubramanian SBalasubramanian S (Avast) 
Thank you for the update.
Please confirm whether the issue got resolved after performing restore of AVG PC TuneUp or is it only after renaming Google Chrome startup icon as suggested by Akash?
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