AVG Support Community
Share tips and solutions on AVG Products
Community topics
AllAVG Gurus
These community experts are here to help
-
Alan Binch
-
Borislav Angelov
-
Vladimir Bartl
-
Subhadeep Kanungo
-
Miloslav Serba
Kath Reader AVG Management Console (AVG Zen)
I have sorted my problems with AVG anti-virus by using your two remove / clear tools and reinstalled my product and scanned so that is all Hunky Dory! But however many times you tell me I have the Zen Console, I have clicked everything from the screen but no VPN to activate. You will find a screen shot of my console on my laptop as the only image in a new Folder on our Flickr page www.flickr.com/photos/tombuidhe/37728245255/in/album-72157666714430779/ Kath
I attach a current screen shot
All Answers
I understand the inconvenience.
Please be informed that the new AVG management console is formerly called as Zen.
To access your AVG management console, open AVG Internet Security dashboard and to the left corner of it, you can find small "HOME" icon.
Click on it to get the AVG management console opened.
Click on Secure VPN and check whether it is installed.
If it is installed and says as trial then follow the steps as mentioned in this article: http://support.avg.com/SupportArticleView?urlname=Activate-AVG-Zen-Protection-Performance-or-Ultimate to activate Secure VPN subscription.
Keep us informed about the status.
Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions to attach the screenshot.
This is the scrreen shot. I await your further answer
I see that you have installed AVG Antivirus 2016 version and not the latest 2017 version.
I request you to remove 2016 version using AVG removal tool as mentioned in this article: http://avgread.me/1DEtNP0 .
To download, install and activate AVG Antivirus 2017 version, please follow the steps as mentioned in this article: http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-AntiVirus-Internet-Security-or-Premium-Security .
Once it is installed, open the dashboard of it and click on small "HOME" icon which will be on the left corner of the dashboard.
It will bring up AVG main user interface in which you can find "Secure VPN" tile.
Once it is done, click on Secure VPN tile and proceed with the installation.
If there are no trial notices displayed on Secure VPN then you can confirm that paid subscription is activated.
AVG Guru
I attach a current screen shot
I understand this must be upsetting. I have sent you an email, please follow the email instructions to get in touch with the remote support. They will analyze the issue with AVG Protection and fix it with free of cost.