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Nicola A AVG Antivirus Free can't update, reset or uninstall
Hi everyone. I have a problem: my AVG Antivirus Free (in italian language) can't update (it gives me an error message), can't reset (error code: 0xE0010002 - Description: Event exec_finished) and i ca't uninstall it (error message and it doesn't uninstall anything). I put the images of these things at the bottom of this email.
I realized this thing today and i saw that "Windows Defender" is active (i'm not sure but i remember that before it was inactivable, maybe because i already use AVG Antivirus Free as antivirus for my PC), i don't know if this fact may be the problem, i don't know how to solve it.
Can you help me, please?
Thanks a lot for your assistance (and sorry for my bad english).
Best Regards,
Nicola
Main window of AVG:
Error trying update (the text says, in italian: "An error occurred during saving of the configuration. Connection inactive"):
Error trying to reset AVG Antivirus Free:
I realized this thing today and i saw that "Windows Defender" is active (i'm not sure but i remember that before it was inactivable, maybe because i already use AVG Antivirus Free as antivirus for my PC), i don't know if this fact may be the problem, i don't know how to solve it.
Can you help me, please?
Thanks a lot for your assistance (and sorry for my bad english).
Best Regards,
Nicola
Main window of AVG:
Error trying update (the text says, in italian: "An error occurred during saving of the configuration. Connection inactive"):
Error trying to reset AVG Antivirus Free:
We apologize for the inconvenience caused.
We request you to try using our AVG remover tool once and then install AVG free antivirus.
1) To download our AVG remover tool, please click on this link: http://af-download.avg.com/filedir/util/AVG_Remover.exe
2) Run the downloaded file and follow the onscreen instructions.
NOTE: Once the remover tool done with the progress please go to C:\ drive and delete the "AVG remover" folder.
To download the AVG free antivirus, please click on this link: http://www.avg.com/us-en/avg-antivirus-free .
Please feel free to contact us should you need any assistance.
AVG Guru
i just tried AVG Remover Tool and then i reinstalled AVG Antivirus Free. It worked perfectly and now the system is all ok. Thanks you Balasubramanian and Alan Binch for your help and your courtesy. My operative system is Windows 10, maybe Windows Defender was the cause of this, but i'm not sure.
Thanks again and best regards,
Nicola
Thank you for your kind post and for your support of AVG products. That's great to hear your issue has been resolved now. If you are facing any further issues with AVG program please let us know and we are happy to assist you.
Thank you.