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Bobby PorterBobby Porter 

Start up processes

Hi I recently re-installed Avg free on Windows XP and I noticed a couple processes that run on start up and then remain inactive. One is avuirunnerx.exe and the other is avguirnx.exe .. I notice the file names are similar. I have a screen cap of them in security task manager. They both appear to be signed, though avuirunnerx does not show a name in the left column. 

What I would like to know is are these 2 files running on start up normal procedure.  

2 processes on security task manager
Bobby PorterBobby Porter
I tried including screen cap, don't think it worked? Screen cap is at http://imgur.com/NHheUrU
Balasubramanian SBalasubramanian S (Avast) 
Hello Bobby,

Thank you for providing the screenshot.
Did you restart your PC once and then checked whether you have that processes as "None" with AVG folder path?
If not please do check that once and do let us know the status.
This should have happened due to multiple update attempts or installation attempts.
Bobby PorterBobby Porter
Thanks for your time. Yes, I've re-started the computer numerous times since, avuirunnerx still appears as NONE in security task manager.Here's a screenshot of system config utility and security task manager at start up when the programs are active (shows their sizes). 

http://imgur.com/a/SgeRd

In the system config utility avuirunnerx and avguirnx appear as the 2 startup programs for avg. 

I should explain why I had un-installed and re-installed avg yesterday. Basically I was experimenting.

A few days ago I saw the file 'secure-search-update-0116avz.exe' (inactive) in the security task manager. It was being run using windows scheduler as well as there was an entry of it in the current user registry, in windows/current version/run, after that it listed in the security task manager, inactive.

I was curious what would happen if I removed it from the scheduler and from the registry. 

When I did all that and re-started it disappeared from the security task manager but I saw 'Avg ui (re) starter' appear instead.

I restored the 2 schedule entries. I saw secure-search-update-0116avz.exe re-appear in the security task manager. 

By then I thought it would be better to uninstall and re-install to undo what I did. I uninstalled by way of control panel/remove programs, and then re-installed.

And now I see what is shown in the screenshot, avuirunnerx as NONE and avguirnx as Avg ui (re) starter..
Balasubramanian SBalasubramanian S (Avast) 
Thank you for trying reinstalling AVG, Bobby.
We have escalated this to our senior level team and awaiting for a suggestion.
Once we get a reply we will post it here.
Your patience is much appreciated.
Bobby PorterBobby Porter
Thanks I look forward to it
Bobby PorterBobby Porter
Hi, I updated my security task manager to current version ..  this version shows a 'name' for each of the 2 processes, a generic 'AVG' for avuirunnerx, and FMW1 for  avguirnx, but only 'None' as a title for avuirunnerx.

Screen caps
http://imgur.com/a/cJCih
 
Rajendra SekarRajendra Sekar (Avast)
Thank you for contacting AVG.
Please follow these steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with a solution:
1. www.avg.com/filedir/util/AVG_SysInfo.exe to download the AVG SysInfo tool.
2.Run the downloaded tool.
3.Click Continue to agree with AVG’s license agreement and privacy policy. AVG SysInfo will now gather the data.
4.Once the diagnostic output is ready, you may add comments, or click Attach file or Screenshot to provide us with extra information.
5.Fill in your email address, and then click Send output.
6.Reply to this and let us know that the data has been successfully sent. 
Thank you.
Kavir ParshotamKavir Parshotam
I alternately landed up disabling "none" (avuirunnerx) in my start up processes from task manager as i noticed a noticable chunk of my RAM being used when i had the avg newly installed. But as soon as i disabled that process in the start up my RAM dropped back to the usual levels. I met to ask what affect this has on the software and if it is somehow compromising to the protection that i should be expecting.
Kavir ParshotamKavir Parshotam
Sorry to randomly pop up in this conversation ,but what should i do if i have a similar problem ?
Balasubramanian SBalasubramanian S (Avast) 
Hello Kavir,

Sorry for the inconvenience caused.
Have you tried reinstalling your program using our AVG remover tool once?
Kavir ParshotamKavir Parshotam
No , but how does it work
KishoreKishore (Avast) 
Hello Kavir,

We would request you to run AVG remover tool to completely remove AVG and then re install it.  
Please click this link http://aa-download.avg.com/filedir/util/AVG_Remover.exe to download and run the AVG Remover tool.
1. Please select the AVG products which are shown in the remover tool window and then start removal process.
2. After the remover tool process is successfully finished, restart your computer.
3. After the restart,  manually delete the AVG Remover folder in the C drive of My computer.
KishoreKishore (Avast) 
4. Once uninstalled download the installation file using the link : http://www.avg.com/download to reinstall your AVG program.
5. Run the downloaded file to start the installation process.
6. Follow the instructions on your screen.  
7. Complete the installation and restart your computer.
If you are still facing any error message please provide us with the screenshot so that we could analyze the issue more better. Please follow the instructions on the article http://avgclick.me/getscreenshot to create the screenshot.
Please feel free to get back to us for further assistance.
Thank you.
Kavir ParshotamKavir Parshotam
I uninstalled it using the tool ,hopefully it will work properly this time
Thank you
AvinashAvinash (Avast) 
Bobby,
Please try the re installation and let us know if you require any further assistance. Thank you.
j sj s
I am going to jump in cause I need assistance as well.

I am still showing avguirnx on my startup list but I have used the avg removal tool multiple times.  Any assistance on how I can make sure any AVG processes are removed/deleted from my computer?

Thank you!
Balasubramanian SBalasubramanian S (Avast) 
Hello J S,

Sorry to know that you still have the AVGUI running even after running the remover tool.
In this case, we need to analyze the log files of AVG for which we have sent the email instructions.
Please check for the email on spam or junk folders if it is not present in the inbox.
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