Home Support

AVG Support Community

Share tips and solutions on AVG Products

Have a question?

Community topics

AVG Gurus

These community experts are here to help

  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
Любовь БолотоваЛюбовь Болотова 

Сбой установки

User-added imageУ меня никогда не возникало такой ошибки ранее. Компания avg Решила удалить и скачать по-новому, но возникла такая ошибка. Пробовала скачивать несколько раз и разные версии, бесплатные и пробные. Почему вылезает такая ошибка и как ее исправить?
Kirupa BalasundaramKirupa Balasundaram (Avast)
HI Любовь,
Thank you for contacting AVG. This is to inform you that we provide customer support in English language only. Therefore, we would like to ask you to specify your request in English.
Любовь БолотоваЛюбовь Болотова
I have never had such a mistake earlier. Company Company decided to remove avg and download a new way, but there was such a mistake. I tried to download a few times and different versions, free and trial. Why gets this error and how to fix it?

installation fails!
Error code: 0xC0070643
Description: Event exec_finished
Kirupa BalasundaramKirupa Balasundaram (Avast)
Hi Любовь,
Thank you for contacting AVG. We understand that you are unable to install the AVG and we will help you with that. Could you please confirm the AVG product name that you are trying to install?
Любовь БолотоваЛюбовь Болотова
AVG AntivirusFree 692 
Rajendra SekarRajendra Sekar (Avast)
Thank you so much for the information.
This error message normally occur because of some antivirus traces in your computer. If you remove that traces, you can install the program without any issue.
May I know you have install AVG or other antivirus program in your computer?
Please feel free to contact us.
Thank you.
Любовь БолотоваЛюбовь Болотова
It seems to be no more than avg programs are not available. I do not understand why I had such a mistake. Looking just that.
Пользовательские изображения
Balasubramanian SBalasubramanian S (Avast) 
Thank you for the information.
We request you to try using our AVG remover tool and install AVG free.
1) To download the AVG remover tool please click on this link:
http://aa-download.avg.com/filedir/util/AVG_Remover.exe
2) Run the downloaded tool and follow the instructions displayed on your screen.
3) Your computer will be restarted automatically. After the restart, AVG Remover will finish the uninstallation.
NOTE: Once the AVG Remover Tool has done with its process. Please go to the C drive and look for a folder named as "AVG Remover" and I request you to delete it manually.

To download our AVG free antivirus program please use the below link:
For 32 bit: http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_x86_694.exe
For 64 bit: http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_x64_693.exe
Please feel free to contact us should you need any assistance.
Ask a question
Struggling with non-AVG technology? We can fix that, too!