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Patricia BonePatricia Bone 

error avuirunnerx.exe system error MSVCR110.dll missing

I have tried to follow the instructions given to others dealing with this error however it does not work.  I am not very computer literate and would appreciate any help!
Gulam Shaik MohammedGulam Shaik Mohammed (Avast)
Hello Patricia,
We apologize for the inconvenience caused.
We request you to please install C++ Update 4 using the below link and check whether the issue resolved.
http://www.microsoft.com/en-au/download/details.aspx?id=30679
Please feel free to get back to us for further assistance.
Thank you.
Patricia BonePatricia Bone
Hi Gulam,
Thanks for the reply.  I have downloaded this but could not find the 'run' button.  As stated before, I am not very computer literate!  This download offered a number of selections and I don't know if I selected the correct one.  
Gulam Shaik MohammedGulam Shaik Mohammed (Avast)
Patricia,
We apologize for the inconvenience caused.
We understand how something like this will try your patience.
Let me explain it in detail.
1. Please click on the link http://www.microsoft.com/en-au/download/details.aspx?id=30679  and in that page click on "Download".
2. In the next page please select the installation file according to your Operating system.
To determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218
For 32 bit please check and download "VSU_4\vcredist_x86.exe".
For 64 bit please check and download "VSU_4\vcredist_x64.exe".
3. Please "Run" the downloaded file.
Please feel free to get back to us for further assistance.
Thank you.
Patricia BonePatricia Bone
Gulam,
I am obviously an idiot, I have now downloaded this five times and still cannot run this. It asks me to repair or uninstall.  Help!
Gulam Shaik MohammedGulam Shaik Mohammed (Avast)
Patrice.
We certainly understand your concern.
In this case, we request you to please "Repair" the installation file and let us know.
Please feel free to get back to us for further assistance.
Thank you.
Patricia BonePatricia Bone
Gulam,
I have used 'repair' and it still will not run.  It returns me to 'repair' or 'uninstall'.  I am getting very frustrated as I cannot get beyond this point.  What else can I do?
Gulam Shaik MohammedGulam Shaik Mohammed (Avast)
Hello Patricia,
We  apologize for the inconvenience caused.
We have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue.
Please feel free to get back to us for further assistance.
Thank you.
Dimitri GkionisDimitri Gkionis
I have the same issues, i followed your directions and nothing happent, cannot repair or uninstall.
Can i get directions as to what i have to do please ?
Patricia BonePatricia Bone
Hi,  I contacted the online helpdesk and they were very helpful.  They accessed my computer with my permission and solved the poblem very quickly.  I was very impressed with how helpful and quickly they were able to solve it and I am now fully protected.  Good luck!
Rajarajan SooiyachanthRajarajan Sooiyachanth (Avast)
Hello Patricia,
We are glad to know that the issue has been resolved. Thank you so much for letting us know. Please feel free to contact us again for any assistance. Thank you.
Edward DriverEdward Driver
Since she stated very clearly that "I am not very computer literate!" you might have wanted to tell her how to access a downloaded file on a system that does not have the Run window open by defaut.
Balasubramanian SBalasubramanian S (Avast) 
Hello Edward,

Yes you are right.
We tried to provide steps for running the downloaded file but Patricia was facing an issue with it and that is the reason we have sent her the email instructions to get connected to our remote support and the issue got resolved.  
Thank you.
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