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We understand how something like this can really try your patience.
Upon carefully reviewing your account, I see that you have purchased AVG Protection. Please be informed that AVG Zen has both AVG Protection and AVG Performance built in it. Since you have purchased only AVG Protection it will be active in your account. Also AVG Performance is active in your pc till the trial period. Once the trial period expires it will notify you to purchase it. Could you please provide us the screenshot http://avgclick.me/getscreenshot of the pop up? also let us know what pop up are you getting exactly? so that we are happy to assist you better.
Please feel free to contact us for any further assistance. Thank you.
I am aware I have a current licence for the Protection Product. I never wanted to buy the Performance Pro product trial version, it just seemed to appear without the means to deselect it. I can send a screenshot of my AVG Zen dashboard if that helps but I assume that you already know that all four items (Protection, Performance, Firewal and Web tune up) appear. Web tune appears in grey and "not installed" I dont get annoying messages for that. How do I do the same for the Performance Pro.
BTW, my name is Alexandra, not Alexander.
Thank you for offering to help.
I apologize for the typo made in your name.
To remove the pop up for AVG Performance, you need to uninstall AVG PC TuneUp from control panel. Press Window key + R on your keyboard and type "appwiz.cpl" and hit enter. You will get control panel window. Now locate AVG PC TuneUp from the list of application and uninstall it. Once it has been uninstalled you won't get the pop up to purchase AVG Performance. Please don't click on Performance again in your AVG Zen dashboard or AVG PC TuneUp will be again installed in your pc. To install WebTuneUp please click on it and it will automatically install it in your pc. Please feel free to contact us for any further assistance. Thank you.