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Daniel Ösvall Get rid of "Don't lose your full protection!"
I have three AVG SW installed; AVG AntiVirus FREE, AVG PC TuneUp (paid), AVG Zen. Now I frequently get a popup-window saying "Don't lose your full protection!".
To my understanding it is the AVG Zen trail that have expired. Then I try to uninstall AVG Zen but it don't work. I get the message below stating that Zen is integrated in other AVG SW and I have to uninstall both AVG Protection and AVG PC TuneUp.
How can I get rid of the annoying popup about that the trial have expired?
To my understanding it is the AVG Zen trail that have expired. Then I try to uninstall AVG Zen but it don't work. I get the message below stating that Zen is integrated in other AVG SW and I have to uninstall both AVG Protection and AVG PC TuneUp.
How can I get rid of the annoying popup about that the trial have expired?
We apologize for the inconvenience caused. Could you please provide us a screen-shot (http://avgclick.me/getscreenshot ) of the message '"Don't lose your full protection" and that of the AVG ZEN main window which will help us in identifying the issue and assist you better. Thank you.
Thx for looking into this. The "Don't lose ..." popup image was included in my post. You can also view it here: https://goo.gl/SJ2zq4
The AVG Zen main window you can find here: https://goo.gl/OTudpW
Thx/Daniel
Thank you so much for providing the screen-shot which helped us in identifying the issue. You are receiving the pop-up since the 'trial' version of AVG Internet Security has expired. To resolve the issue, I suggest you to remove AVG traces using remover tool( http://aa-download.avg.com/filedir/util/AVG_Remover.exe ). Please restart to complete the uninstalling process. After running AVG Remover, you may need to manually uninstall/delete any remaining AVG applications(also AVG ZEN) from 'Control panel' and also 'search' for a folder "AVG Remover"(usually in 'C' drive) and please delete it manually. And then I request you to install 'AVG Antivirus Free'(http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_692.exe) and then install 'AVG Performance'(http://avgclick.me/1FmXxG7
). Please follow these instructions and let us know the status. Thank you.
The main window at AVG Zen now say that the trial will expire in 29 days. I hope that there will be no freqently pop-up showing then. https://goo.gl/GAaQDC
In the AVG AntiVirus FREE main window should I go to "Options" in top right corner and "Activate"?
I believe that your product 'AVG Performance' is not activated properly. I request you to 'logout' of the AVG ZEN network once by clicking on email address button -> 'Log out as admin' -> 'Leave This Network' and then click on 'Connect' button and login using your AVG My Account credentials. Please follow these instructions and let us know the status. It is not required to go to AVG Free and then 'activate' since AVG Free does not require manual activation using a license number. Thank you.
We are glad to know that the issue has been resolved .Thank you so much for letting us know. I really appreciate your valuable efforts to fix the issue. Please feel free to contact us for further assistance. Thank you.