Home Support

<  Back to Homepage

AVG Support Community

Share tips and solutions on AVG Products

Have a question?

Community topics

Browse by categories

AVG Gurus

These community experts are here to help

  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
ShowAll Questionssorted byRecent Activity
Paul GarradPaul Garrad 

0xC0070641

As from 2 Feb AVG Free would not upgrade.

Following other threads I uninstalled AVG Free and downloaded latest AVG_Antivirus_Free_1297

I get Error 0xC0070641, Event Exec finished

I then downloaded new Windows installer but get the same error 0xC0070641

Any suggestions ?

Rajarajan SooiyachanthRajarajan Sooiyachanth (Avast)
Hello Paul,
We apologize for the inconvenience caused. To resolve the issue, I suggest you to remove AVG traces using remover tool( http://aa-download.avg.com/filedir/util/AVG_Remover.exe ). Please restart to complete the uninstalling process. After running AVG Remover, you may need to manually uninstall/delete any remaining AVG applications from 'Control panel' and also 'search' for a folder "AVG Remover"(usually in 'C' drive) and please delete it manually. And then I request you to install AVG Antivirus Free based on your OS (32-bit or 64-bit) .To determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218

To download AVG Antivirus Free for 32-bit: http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_x86_694.exe​
To download AVG Antivirus Free for 64-bit: http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_x64_693.exe

Please follow the above instructions and let us know the status. Thank you.
Paul GarradPaul Garrad
Followed your instructions but get the same error:

Error 0xC0070641, Event Exec finished
Alan BinchAlan Binch
Paul, Do you have any other 3rd party AV installed on your system?.
AVG Guru
Paul GarradPaul Garrad
No other AV. It started when AVG Free would not update from 2 Feb with "General Error" hence I followed the steps in my first post.  I have the Log from the last installation failure if this helps ?
Balasubramanian SBalasubramanian S (Avast) 
Hello Paul,

Thank you for the information.
Have you followed the instructions provided by "Rajarajan" ?
Paul GarradPaul Garrad
Followed Rajarajans instructions but get the same error when running AVG set up:

Error code: 0xC0070641
Description: Event exec_finished

I saved the Log file if this helps ?
Balasubramanian SBalasubramanian S (Avast) 
Hello Paul,

Thank you for following the instructions provided before.
We have sent you an email with further instructions to be followed to get our additional support.
Please check for the email on spam or junk folders if it is not present in the inbox.
Paul GarradPaul Garrad
No EMAIL received and nothing in Spam ?
Balasubramanian SBalasubramanian S (Avast) 
Hello Paul,

Unfortunately we got mail delivery failed notice for the email that we sent recently. We guess that you would have updated a wrong email address on our community signup. So in this case, we request you to contact our technical support via https://support.avg.com/support_contact_form?l=&retUrl=support_sales so that they can get your correct email address and provide you the email instructions.
Paul GarradPaul Garrad
I am receiving these posts to the same EMAIL address which is my Login ? Can I give you an alternative or perhaps you can try again ?
 
Balasubramanian SBalasubramanian S (Avast) 
Yes, please do provide another email address, after sending the email, we will remove it from the thread.
Paul GarradPaul Garrad
(email address removed)
 
Balasubramanian SBalasubramanian S (Avast) 
Thank you for providing the email address.
We have sent you the email to the email address that you have provided recently and as mentioned before removed the email address from the thread too.
Please check for the email on spam or junk folders if it is not present in the inbox.
Paul GarradPaul Garrad
Solution not suitable as I have XP
Alan BinchAlan Binch
Paul, Do you have SP3 (http://avgread.me/1Ewajhi)?.
AVG Guru
Balasubramanian SBalasubramanian S (Avast) 
Yes, remote support is not available for Windows XP.
Could you please upgrade your OS to Windows 7 or above?
Paul GarradPaul Garrad
Yes I have SP3 and link does not work
Alan BinchAlan Binch
OK Paul, Was just checking that your XP OS was totally up-to-date with a view to actually being able to install AVG.
​AVG Guru
Paul GarradPaul Garrad
AVG has worked well for a few years but I'll now have to try something else, It started with just the weekly upgrade that failed, but thanks for your help.
Balasubramanian SBalasubramanian S (Avast) 
You are most welcome.
Upgrading your OS is the best solution, Paul.
Paul GarradPaul Garrad
I tried another AV and had a similar error - 0x80070641.
It was a Windows Installer issue which requires, in adition to running the new version
msiexec /unregister
msiexec /regserver
Up and running with AVG again.
Balasubramanian SBalasubramanian S (Avast) 
Paul, do you mean on this attempt you were able to install AVG successfully?
Ask a question
Struggling with non-AVG technology? We can fix that, too!