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Peter Norris Zen Network login
To whom it may concern,
Re: Free AVG AntiVirus
Please remove all my "Avg MyAccounts" that I created via my browser due to the problems I've been experiencing on my Mac OS X 10.11.3 trying to login to the Zen Network. I keep getting the "email and password don't match" message every time I try to login on the AVG AntiVirus window, even though I can login to "Avg MyAccount" via the browser. As the result of resetting my password and email, several times I've ended up with a number accounts which I would like to remove, but there seems to be no way to do this under the support or profile or options. Please help me remove these
accounts. Also, do I need to connect the Zen Network for the Avg Antivirus App to function properly? Thank you.
Re: Free AVG AntiVirus
Please remove all my "Avg MyAccounts" that I created via my browser due to the problems I've been experiencing on my Mac OS X 10.11.3 trying to login to the Zen Network. I keep getting the "email and password don't match" message every time I try to login on the AVG AntiVirus window, even though I can login to "Avg MyAccount" via the browser. As the result of resetting my password and email, several times I've ended up with a number accounts which I would like to remove, but there seems to be no way to do this under the support or profile or options. Please help me remove these
accounts. Also, do I need to connect the Zen Network for the Avg Antivirus App to function properly? Thank you.
We regret for the inconvenience caused. We have sent you an email containing the link for resetting the password for your AVG My Account please try to reset your password and check whether you could login in to your AVG program. If the issue persists please follow the instructions on the article http://avgread.me/1LhhXRT to uninstall the AVG program and to reinstall the AVG program please use the instructions on the article http://avgread.me/1ggvK09 . Please feel free to contact us for further assistance.
Thank you.
I tried everything you mentioned, however, the problem did not go away. I reset the password and after successfully logging into AVG MyAccount with the new password, I logged out of MyAccount from the browser and tried to login AVG Antivirus App with the MyAccount email and new password only to get the "Email and password don't match" message once again. After that, I uninstalled the AVG Antvirus App the right way and removed the downloaded package as well. Then I performed a MAC cleanup with CleanMyMac 3, logged back into AVG MyAccount via the browser again, downloaded the free AVG Antivirus installation module again. After the installing without incident, I tried to log into the newly installed AVG Antivirus App and once again, I got the "Email and password don't match" message, even though I can log into MyAccount via the browser. I also used it to log into this Community support posting. I'm stumped and ready to give up.
This issue was escalated to our developers and they are working on a fix for it. Unfortunately, we can not guarantee the ETA of this fix. Appreciate your understanding. Thank you.
Has anything more been done to resolve this issue?
Please be informed that AVG Zen has been removed from all the AVG apps. Hence you need not log into AVG Antivirus in mac. You can use the program directly without logging into it.
Let's work together to fix it.
Please create your own post using this link:
https://support.avg.com/support_authorization_required?startUrl=/support_ask
Once posted, we will get back to you via email with the steps to follow.