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Chloe Chapman License Error
Hello, I've recently started receiving an error message in regards to my product (owned since Jan) claiming that I have a License Error and that I need to re-enter a license in order for it to work again. However I own AVG Ulitmate which after re-checking the product states it doesn't require a license number. But because of this error message I can't even go into AVG to re-enter my log in details to attempt to override whatever is going on.
My father is also connected to the same AVG account and so far has had no issues with his own protection on his machine so i'm weary to mess around with stuff I don't fully understand if there's a chance it could mess up his protection too.
I'm not very tech savvy but you guys have helped me in the past with synching up my Father's protection so I'm hopeful this can be resolved fairly quickly.
Thanks in advance,
Chloe.
Thank you for contacting us. We are sorry for the inconvenience caused. We would request you to run the AVG remover tool to remove AVG protection on the PC you are experiencing the issue and re install it.
To run remover tool, please visit http://www.avg.com/tools#tba2 and click on "AVG Remover" to download the remover tool and run it on your PC. It will ask you to select which product you would like to uninstall. Please select "AVG Protection" and follow the setup instructions to uninstall AVG.
After you run the remover tool successfully, please open AVG Zen, click on Protection component and click on Get it for free to download and install AVG Internet security.
Please, feel free to let us know if you require any further assistance. Thank you.
All Answers
Thank you for contacting us. We are sorry for the inconvenience caused. We would request you to run the AVG remover tool to remove AVG protection on the PC you are experiencing the issue and re install it.
To run remover tool, please visit http://www.avg.com/tools#tba2 and click on "AVG Remover" to download the remover tool and run it on your PC. It will ask you to select which product you would like to uninstall. Please select "AVG Protection" and follow the setup instructions to uninstall AVG.
After you run the remover tool successfully, please open AVG Zen, click on Protection component and click on Get it for free to download and install AVG Internet security.
Please, feel free to let us know if you require any further assistance. Thank you.
Hi,
Thank you for the quick response! Just wanted to follow up that it's worked perfectly thanks once again!
You are most welcome.
Glad to know that your issue got resolved.
Thank you for posting back and letting us know about this.
Please feel free to contact us should you need any assistance.
Have a great day!
If you have any issues with AVG please do post it here or create a separate post on community, we will be happy to help you.