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Sofia OlssonSofia Olsson 

AVG Windows ZEN Error code: 0xC0070643 Description: Event exec_finished

Hi,
I'm not able to install AVG free. It gives me the below error code. What can I do to make this work? I have tried to install the program which prepares your computer for the installation but did not help...

Many thanks,
Sofia

AVG Windows ZEN Error code: 0xC0070643 Description: Event exec_finished

AvinashAvinash (Avast) 
Hello Sofia,
We are sorry to hear about the inconvenience caused. We would request you to run the AVG remover tool to remove all the remnants of the failed installation as described below. After you run the remover tool successfully, please download and install AVG using offline installation file based on your OS ( 32 bit or 64 bit).
To run remover tool, please visit http://www.avg.com/tools#tba2 and click on "AVG Remover" to download the remover tool and run it on your PC. It will ask you to select which product you would like to uninstall. Please select "AVG Protection" and follow the setup instructions to uninstall AVG.
Then to determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218 .
Please visit this webpage http://www.avg.com/us-en/download.prd-afh-free to download the offline installation file. Thank you.
kerolos emadkerolos emad
i'm have same problem and do this all steps and it still not working
Rajarajan SooiyachanthRajarajan Sooiyachanth (Avast)
Hello Kerolos,
You can find answer to your question together with your another post here https://support.avg.com/answers?id=906b0000000buXK .Please try keep whole conversation in one question/thread to speed up resolution. Thank you.
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