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Leonids JLeonids J 

Win32/Herz

Hello,
I've got Online Shield alert for a Virus: Win32/Herz.
Object name: officecdn.microsoft.com.edgesuite.net/pr/492350f6-3a01-4f97-b9c0-c7c6ddf67d60/Office/Data/16.0.6741.2021/i321033.cab

Two times I did a total PC scan, but avg did not find anything. At the same time every day I have this alert.

Could You please asist
Thanks,
M Leonids

 
Balasubramanian SBalasubramanian S (Avast) 
Hello Leonids,

Sorry for the inconvenience caused.
May I know the name of AVG program that you have installed on your PC?
Is it free, trial or paid version?
Also mention the version of AVG program whether it is 2015 or 2016.
We request you to update your AVG program once and check whether you are getting the alert.
Leonids JLeonids J
Hello,
I have AVG Internet Security 2015 paid version 2015.0.6189 always with latest updates
I have no idea how to update it from 2015 to 2016, but database always is up to date


Thanks,
M Leonids
Leonids JLeonids J
User-added imageUser-added imageUser-added image
KishoreKishore (Avast) 
Hello Leonids,
Thank you for replying us back. We have sent you an email containing the instructions to have a better assistance in resolving the issue. Please feel free to contact us for further assistance.
Thank you.
Leonids JLeonids J
Hello,
I did't get any email, still waiting

Thanks,
M Leonid
 
KishoreKishore (Avast) 
Hello Leonids,
We have resent the email to the registered email id. Please do check with your inbox and spam or junk folder for the email.
Thank you.
Justin PJustin P
Hello, I am also having this problem. Can I be emailed the instructions to solve this issue as well?

Thanks.

-Justin
Gulam Shaik MohammedGulam Shaik Mohammed (Avast)
Justin,
We  apologize for the inconvenience caused.
We have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue.
Please feel free to get back to us for further assistance.
Thank you.
Jason PassmoreJason Passmore
I am also having the same problem, only my avg..will not remove it :( it's unsuccessful at every attempt to remove win/herz, and I'm getting very concerened. please send instructions! thank you in advance.
Aravind GnanamurthyAravind Gnanamurthy (Avast)
Hello Jason,
We apologize for the inconvenience caused.
Could you please let us know the name of the AVG product you are trying to uninstall from your pc? so that we are more happy to assist you better.
Thank you.
Petr FPetr F
Hello, I am also having this problem (as Leonids J). Can I be emailed the instructions to solve this issue as well?
We have AVG AntiVirus Business Edition latest updates.
Win32 Herz.A problem
Thanks.
Petr F.
 
KarthikeyanKarthikeyan (Foundever) 
Hello Petr,
We apologize for the inconvenience.
As you have the business product, you can contact our AVG Business support, please use this link to contact them.
http://www.avg.com/us-en/customer-support-business
Thank you.
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