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ShowAll Questionssorted byRecent Activity
Dan KaznelsonDan Kaznelson 

Wrong username or password

This is the message I have been getting since last Monday when trying to use avgmobilation from my PC. Until then everything worked ok. Changing password doesn't help.
Aravind GnanamurthyAravind Gnanamurthy (Avast)
Hello Dan,
We understand how something like this can really try your patience.
It's a know issue many of our customers are affected with this. We have escalated this to our higher level team and they are working on it. It will be fixed with in 48 hours of time. Your patience is much appreciated.
Please feel free to contact us for any further assistance. Thank you
Tabby NguyenTabby Nguyen
Dear Aravind Gnanamurthy,

I have same problem, even I press Forgot your password? and receive email to change new password but then I still not connect to anti-theft programe.

You see, I can login to this forum but cannot login to AVG Anti-Theft. Please help me to fix. my email goobinh@gmail.com

Thank you
Gulam Shaik MohammedGulam Shaik Mohammed (Avast)
Hello Tabby,
We apologize for the inconvenience caused.
It's a know issue many of our customers are affected with this. We have escalated this to our higher level team and they are working on it. It will be fixed as soon as possible. Your patience is much appreciated.
Please feel free to contact us for any further assistance. Thank you
Tabby NguyenTabby Nguyen
Dear Gulam Shaik Mohammed,

I think the problem come from GeoTrust Root Certificates, in which the username and password is just accepted in only one specific webpage. Please quickly fix it, since I am badly need this feature.

Thanks and best regards,
Balasubramanian SBalasubramanian S (Avast) 
Thank you for the information Tabby.
Our developers are working on this, soon will find a solution.
Your patience is much appreciated.
Tabby NguyenTabby Nguyen
Thanks for your feed back.
Please solve the problem soon and advise me the result to my email goobinh@gmail.com 
Thank you
Balasubramanian SBalasubramanian S (Avast) 
You are welcome Tabby.
Please do not post your email address or any personal details on any public forums.
We aren't sure of the exact timeframe of this fix so we request you to keep checking the AVG mobilation website on regular basis inorder to know the status.
Thank you.
Antonio EstevesAntonio Esteves
I have the same problem with my two cell phones. It is urgent the issue to be solved since it is a very sensitive matter.
AvinashAvinash (Avast) 
Antonio,
We certainly understand the inconvenience caused to you. Our technical team is working hard to resolve the situation and the fix should be available at the earliest. Thank you.
Alan BinchAlan Binch
User Antonio Esteves has posted their own topic (https://support.avg.com/answers?id=906b0000000LRT4AAO).
AVG Guru
Tabby NguyenTabby Nguyen
Problem solved. Thanks
Balasubramanian SBalasubramanian S (Avast) 
You are welcome Tabby.
Yes AVG mobilation issues is already fixed.
Thank you for checking it and posting that your issue got fixed.
Please feel free to contact us if you need any assistance.
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