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Alan Binch
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Borislav Angelov
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Miloslav Serba
Thank you for providing the screenshot. It could be possible if the program not activated properly or some synchronization issue might have happened. Please open AVG Internet Security > My AVG > My Subscription > Click Logout/ remove the license (If you have that option) > Select Login > Enter your AVG Myaccount credentials and click OK to reactivate it.
If the issue persists, please provide the screenshot (http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot)of the activation window to check the expiry date.
All Answers
Your AVG Internet Security - Unlimited is active in your AVG MyAccount, which will expires on 2020.4.25. You can activate your AVG Internet Security on your computer using AVG MyAccount credential. You can login to AVG MyAccount, My product tab, scroll down the page to see your active subscriptions.
Best regards,
Alok.
I see the active items and the new date of 2020, but I'am still getting notice that I need to renew or it expires 4/24/2018. Is there something I need to do to stop getting notices that I need to renew.
We’re happy to help you sort this out. Could you share a screenshot of the message/notice to assist you further.
You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Best regards,
Alok.
Thank you for providing the screenshot. It could be possible if the program not activated properly or some synchronization issue might have happened. Please open AVG Internet Security > My AVG > My Subscription > Click Logout/ remove the license (If you have that option) > Select Login > Enter your AVG Myaccount credentials and click OK to reactivate it.
If the issue persists, please provide the screenshot (http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot)of the activation window to check the expiry date.
AVG Guru
I appreciate your time and co-operation.
I understand your concern. You have two active AVG subscriptions now:
AVG Ultimate, expires on 2019.4.23 and AVG Internet Security (1 computer), expires on 2018.5.28. I have cancelled the automatic renewal for your AVG Internet Security. The license will not renew and no money will be taken from your account.
Regarding logout issue: May I know if you're unable to logout from AVG MyAccount on browser or in AVG Internet Security user interface?
Best regards,
Alok.
We have to log out and log in back again on each device where AVG program is installed to reactivate your subscription.
We also request you to follow the same on your tablets/smartphones.
Our developers are working on a alternative way for activation to make it easier for customers use, and we hope it will be released in our upcoming updates.