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Gar MGar M 

AVG software analyzer won't shut down in task manager and AVG internet security won't open

Hello everyone.

I noticed my computer running slowly today and opened task manager to try and see where the issue was and saw AVG software analyzer taking up more than 50% of my memory!

I tried to shut it down. I couldn't. Access denied.

I googled the problem, it said that enable protection or something was checked, that I had to turn that off in order to shut down software analyzer. 

 

So I opened AVG to uncheck the box, but it won't open on my desktop. It won't open through the start menu. I tried to repair it. It still doesn't open.
 

Nothing happens when I try and run as administrator.

Can someone help me shut this down so I can use my machine please?

Gary

Bhuvaneswari VairavanBhuvaneswari Vairavan (Avast)
Hello Gar,

The Software Analyzer is an important feature, which monitors the behavior of the programs installed on the computer. So please don't disable that feature. I would suggest you to repair AVG Internet security http://support.avg.com/SupportArticleView?urlname=How-to-repair-AVG from the control panel, restart the computer and then check the status.

If the issue persists, please provide the screenshot [ http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot ] of AVG CPU usage to check and assist further.
Alan BinchAlan Binch
Gar, If applicable.. For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru
Gar MGar M
Hi Bhuvaneswari

That's totally fair. I'm sure it's important. But it is using HALF of my computer's memory and I can't do anything else. 

So if the feature is keeping me from actually using my computer, important or not, I can't continue to use it.

I tried to repair the software. Can you help me disable the analyzer please? Thank you.

 
Bhuvaneswari VairavanBhuvaneswari Vairavan (Avast)
Okay! then you can disable the Software Analyzer component from AVG > Menu > Settings > Components. If the issue persists, after disabling the Analyzer component, uninstall AVG from the control panel and reinstall (https://www.avg.com/en-us/download)AVG to fix the issue.
Wouter vnWouter vn
Cannot find option to turn off Software Analyzer component from AVG
Menu path incorrect!
AvinashAvinash (Avast) 
Hello Wouter.
Previously known as Software analyzer, this feature is now improved and renamed as Behavior shield in the latest version.
If you need help to disable this component temporarily, please click this link.
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