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Steven Cohen Unable to uninstall completely
I am trying to uninstall the free version of AVG Antivirus. I have uninstalled from the control panel; when that didn't work, I have downloaded the avgclear and AVG_Remove utilities and run them; when that didn't work, I have re-run them in safe mode. I am still encountering a problem when I try to install a new security program: "AVG Update Helper was detected on your system." I've searched my disk for a program with this name, without success. Can anyone provide guidance on how to solve the problem? Many thanks for your help.
I appreciate that you have tried your best to uninstall AVG Antivirus FREE from your PC. We will help you further.
Please go to below locations on your computer to remove all the traces of AVG and keep us informed.
1.) %appdata%
2.) %programdata%
3.) Program files(86x)
We need to escalate the case to our senior team who can analyze and help you in removing the traces of AVG.
We sent you an e-mail requesting a screenshot of the error message and diagnostic information of your PC. Please follow those steps and revert to us with the requested information. If the e-mail is not found in your inbox, do check your spam/junk folders as well.
Thank you.
I'm having exactly the same problem trying to remove AVG Free and install a new AV.
I have tried avg cleaner and remover, manual directory removal, registry clean, and manual removal of anything belonging to AVG on the PC as well as the instructions above for appdata / program data and program files.
All to no avail.
any install of new AV comes back with error
"AVG update helper was detected on your system" with advice to remove any other AV solution.
thanks in advance
K
We're sorry for the inconvenience caused.
While running AVG remover tool, did you click on "run anyway" and proceed further?
May I know the operating system of your computer?
Why are there no fixes for this online? Same boat: ran both AVG removal tools in both Safe Mode and regular mode, looked in all the places I was told to look to delete other files, and still, "AVG Update Helper" comes up and blocks installation of other software. What gives? This is the opposite of what I Want out of AV software. Actually, stuff like this is what I was using AVG for to try and prevent.
AVG Update Helper is connected to AVG Secure Browser. It seems that the AVG Secure Browser has been uninstalled incorrectly.
Please try reinstalling AVG Secure Browser and then uninstall it again to check with the issue.
Click the below link to download AVG Secure Browser.
https://www.avg.com/en-us/download-thank-you.php?product=SBR
Click the below link to show steps to uninstall AVG Secure Browser.
https://support.avg.com/SupportArticleView?urlname=Uninstall-AVG-Secure-Browser
Keep us posted.
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Provider\Av\{4FC75CA5-1654-5411-7CFB-1893D506BCF4}
Why is this in my system if I uninstalled AVG weeks ago??
https://support.avg.com/answers?id=9060N000000EcooQAC
Keep up the conversation through single thread in order to get quick assistance.
Thank you.
My frustration with the ineptitude of the responses here is growing, as well as my contempt for the abysmal quality of Avast products.
Why don't you get your engineers to actually fix this issue, instead of wasting people's time here?!
We apologize for the inconvenience caused.
I kindly request you to share us the screenshot of the error you get when you try to uninstall.
Refer this article for the steps to capture the screenshot : https://bit.ly/2Y6RCDP
With the screenshot, we will be in a better position to help you.
Thanks in advance for understanding.