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Marion Teichman URL Phishing
So a few months ago I went to a website that I use daily and all of a sudden Threat secured popped up URL: Phishing. I put the website on the exceptions list with zero success. In order for me to go to the website I have to turn off the web shield. Then it works fine. I should not have to do this for one website! I contacted AVG though the help area and had a rep sign into my computer to try to fix the problem. Something that he said would take a few minutes to fix turned into an hour and still not been fixed. He could not find the issue and said I should uninstall google chrome because that was obviously the problem. I did this, rebooted the computer, installed a fresh version with no success as well. I tried opening the website with internet explorer and have the same problem. I have the paid version of AVG and want this website added to the exception list. If I am paying for a service I would like for my problem to be fixed without having to jump through several hoops (which obviously did not help). I pay for AVG to keep my computer safe not cause me a headache.
We appreciate your efforts & patience in trying to resolve the issue. The issue might have fixed in the recent update, do you still receive this threat notification?
Please share the screenshot of it and the version of AVG you have installed. We will collect logs and forward to senior team to determine the exact cause.
All Answers
We appreciate your efforts & patience in trying to resolve the issue. The issue might have fixed in the recent update, do you still receive this threat notification?
Please share the screenshot of it and the version of AVG you have installed. We will collect logs and forward to senior team to determine the exact cause.
BELOW IS THE EMAIL I RECEIVED AFTER MY POST:
Hello Marion,
This is follow up email regarding the threat popup issue.
We have tried all the trouble shooting steps. But the issue is still persists. So we request you to reinstall the google chrome browser to fix the issue. ***ALREADY DONE SEE PREVIOUS MESSAGE
If you are facing same issue after reinstall the google chrome. Please follow the below instrctions to connect with our remote team. we will check and help you further.
Please click on this link to submit the fales positive for the website that you are facing the issue : https://www.avg.com/en-us/false-positive-file-form DOING THIS NOW
We would like to offer you a free remote assistance service as a best way of resolving it.
A skilled AVG technician can remotely connect to your computer via a secure connection and fix the issue quickly and effectively.
You can start the remote connection at your convenience, the service is available 24/7. You will be able to watch the progress and chat with the technician until the issue is resolved to your satisfaction.
We are sorry for the confusion.
Please submit a false positive for the website through this link https://www.avg.com/en-ww/false-positive-file-form
Once you submit the false positive, our developers team will investigate the issue further and provide you a necessary solution.
Please accept our apologies for the inconvenience caused.
We're glad to look into this & help you.
In order to track the false positive submitted by you, write back to us in your own/individual post. It will reveal us your email address. Also, while writing back, share us the screenshot of the threat notification that you receive from AVG after clicking on 'See Details' in the pop up.
Thank you for your understanding in advance!
I'm having the exact same issue. I have a google domain with a custom url. I've also tried forwarding the domain. I get the same URL Phising threat warning and I cannot connect to my own website. I submitted the domain (medicalbillingaccountrecovery.com) to the avg via the false positive link. This was 4 days ago. How long should the correction take. My website launch is now delayed. I can successfully access the site via a computer not using AVG, but I don't want my potential prospects that are using AVG to run into this issue.
We understand your concern.
We will help you with the necessary information.
Please contact us through a separate post to assist you further.
Thank you.
We're glad to look into this & help you.
To further investigate on this, we request you to write back to us in your own post including the screenshot of the threat notification after clicking on 'see details' in it for better clarity.
Thank you for your understanding in advance!
How do i enable the URL and mark it 'safe'?
We're sorry to know that.
We apologize for the inconvenience this may caused.
We request you to create a separate AVG community post by clicking the link below and post your questions in your own post, so we will check with your AVG account and help you with additional support.
https://support.avg.com/support_ask
If you confirm the website is safe, then please submit the site through this false-positive site and add the site to the exception list on the AVG Internet Security on your PC.
Please refer this article for step-by-step instructions to exclude the website.
Thank you for your understanding.
Thank you for sharing your valuable input, Terry.
If you need any assistance from AVG in the future, please don't hesitate to contact us. We'd be happy to help you.
Have a great day. Stay safe!
f6d9840003ad/211123.1912-0500
We are sorry if you feel like that. We will check and help you to resolve it as soon as possible.
- Have you tried to access the same website on different browser like edge, Firefox etc?
- Please confirm have you tried to reset Google chrome browser once and check it?
- Let us know the exact website which you are unable to access.
Keep us updated. Thank you.Thank You
We're sorry to hear that you're facing this trouble.
We will certainly check and help you.
We request you to create a separate AVG community post by clicking the link below and post your questions in your own post, so we will check with your AVG account and help you with additional support.
https://support.avg.com/support_ask
Thank you for your understanding.
Can I use This tool on my website to Get rid of spam and malicious Attacks.
Thanks.
We have already replied to your original post. Kindly check it. Thank you.
Hi AVG Team,
At this point we are developing an application which has an API connection to an endpoint on the domain of wasabisys.com (part of wasabi.com). Users that also have AVG installed do get the URL:Phishing notification. We want to fix this ASAP to make sure the users have trust in our application. Please let me know what we can do to resolve this issue.
Best Regards,
Frenck
We're sorry to hear that you're facing this trouble, we regret the inconvenience this may have caused.
We will certainly look into it and help you.
We request you to submit the false-positive request using the below link.
AVG False-positive site
Once you submit a false-positive form, our AVG Threat detection team will analyze it and get back to you via email. If it is confirmed as safe, it will be whitelisted and the virus definitions database will be released through an update.
For further queries or need more assistance, please create a separate AVG community post by clicking the link below and post your questions in your own post, so we will check with your AVG account and help you with additional support.
https://support.avg.com/support_ask
Thank you for your understanding.
The website is the toxic/non-toxic flower list on the ASPCA website. Being a major organization might make them more of a target for such attacks, but I don't know if it's a false positive or if they're really under attack. I want to know what to do and if we should inform the organization about this (I can get on the main page of the website just fine, so I don't think they're really under attack)
We're glad to look into this & help you.
Please write back to us in your own post to proceed further.
While writing back, include the screenshot of the threat notification after clicking on 'see details' in it for better clarity.
Meanwhile, please ensure that the AVG program has the latest patches applied to it.
Open AVG program - click on refresh icon beside virus definitions, at bottom right corner - Restart computer after successful update & check.
Thank you for contacting AVG Community Support.
We have already replied to your original post please check and proceed for further help.
We'd recommend you keep the entire conversation in one threat to speed up the resolution.
Thanks for your understanding in advance.
Thank you for contacting AVG Community Support.
We're glad to look into this & help you.
Please write back to us in your own post to proceed further.
We'd recommend you keep the entire conversation in one threat to speed up the resolution.
While writing back, include the screenshot of the threat notification after clicking on 'see details' in it for better clarity.
Meanwhile, please ensure that the AVG program has the latest patches applied to it.
Open AVG program - click on refresh icon beside virus definitions, at bottom right corner - Restart computer after successful update & check.
Also, let us know whether you have added the stumble guys game website to the exception.
Let us know if the exception helped.
Thank you and keep us updated.
We appreciate your suggestion, If you have any concerns regarding AVG, please write back to us in your own/new post, so that we can locate your account, obtain further details and help you accordingly.
Thank you for understanding.
I have been using AVG for a long time to protect my site. but the problem is that AVG working well with the Chrome browser. But changing to Opera and Firefox browsers, it does not work, Can you confirm that it is an AVG bug relating to Firefox or Opera?
We appreciate your suggestion, If you have any concerns regarding AVG, please write back to us in your own/new post, so that we can locate your account, obtain further details and help you accordingly.
Thank you for understanding.