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Marion TeichmanMarion Teichman 

URL Phishing

So a few months ago I went to a website that I use daily and all of a sudden Threat secured popped up URL: Phishing.  I put the website on the exceptions list with zero success.  In order for me to go to the website I have to turn off the web shield.  Then it works fine. I should not have to do this for one website!  I contacted AVG though the help area and had a rep sign into my computer to try to fix the problem.  Something that he said would take a few minutes to fix turned into an hour and still not been fixed.  He could not find the issue and said I should uninstall google chrome because that was obviously the problem.  I did this, rebooted the computer, installed a fresh version with no success as well.  I tried opening the website with internet explorer and have the same problem.  I have the paid version of AVG and want this website added to the exception list.  If I am paying for a service I would like for my problem to be fixed without having to jump through several hoops (which obviously did not help).  I pay for AVG to keep my computer safe not cause me a headache.   
Best Answer chosen by Marion Teichman
Ranjani BakthavachalamRanjani Bakthavachalam (Avast)
Hello Marian,
We appreciate your efforts & patience in trying to resolve the issue. The issue might have fixed in the recent update, do you still receive this threat notification?
Please share the screenshot of it and the version of AVG you have installed. We will collect logs and forward to senior team to determine the exact cause.

All Answers

Ranjani BakthavachalamRanjani Bakthavachalam (Avast)
Hello Marian,
We appreciate your efforts & patience in trying to resolve the issue. The issue might have fixed in the recent update, do you still receive this threat notification?
Please share the screenshot of it and the version of AVG you have installed. We will collect logs and forward to senior team to determine the exact cause.
This was selected as the best answer
Marion TeichmanMarion Teichman
URL ERRORcannot be reach web errorwebsite in exception list
Marion TeichmanMarion Teichman
I received an email stating to uninstall google crome and reinstall.  If someone had read my message above it clearly states that I did this.after speaking to the remote team and them connecting to my computer trying to fix the issue.  I refuse to allow this again.  Apparently the skilled technician was not as skilled as suggested?  He originally told me it would take a "few" moments to fix, he went through all the steps that I had already tried and got new where.
BELOW IS THE EMAIL I RECEIVED AFTER MY POST:
Hello Marion,

This is follow up email regarding the threat popup issue.

We have tried all the trouble shooting steps. But the issue is still persists. So we request you to reinstall the google chrome browser to fix the issue. ***ALREADY DONE SEE PREVIOUS MESSAGE

If you are facing same issue after reinstall the google chrome. Please follow the below instrctions to connect with our remote team. we will check and help you further.

Please click on this link to submit the fales positive for the website that you are facing the issue : https://www.avg.com/en-us/false-positive-file-form  DOING THIS NOW
We would like to offer you a free remote assistance service as a best way of resolving it.
A skilled AVG technician can remotely connect to your computer via a secure connection and fix the issue quickly and effectively.
You can start the remote connection at your convenience, the service is available 24/7. You will be able to watch the progress and chat with the technician until the issue is resolved to your satisfaction.
Santhosh PannerselvamSanthosh Pannerselvam (Avast)
Marion, we could see that you have contacted our remote technician.

We are sorry for the confusion.

Please submit a false positive for the website through this link https://www.avg.com/en-ww/false-positive-file-form

Once you submit the false positive, our developers team will investigate the issue further and provide you a necessary solution.

Please accept our apologies for the inconvenience caused.
Sandra DeckerSandra Decker
Also having trouble with the URL:Phishing today.  I am using Microsoft Edge browser.  When I exit my banking site and close the browser and go bank into the site, it's okay.  Next time, the warning comes up again. Hurricane bearing down on me so I can't hang around any longer.  
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