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Robert RiviereRobert Riviere 

Big Fish Games wont load with AVG on

While AVG is on a Big Fish game will not load. AVG help did not hep. Went thru all suggestions. I recently updated and now it does not work
Sarath PriyanSarath Priyan (Sitel)
Hi Robert,

We'll certainly check on it.

Please refer the article to disable AVG and check if you are able to access.

Do you see any error message or threat pop from AVG? Please share us the screenshot to check further.

You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.
Robert RiviereRobert Riviere
User-added image
This comes up when loading Big Fish Game Manager or a game. If I turn off AVG game manager or a game will load.
Dinesh KrishnanDinesh Krishnan (Foundever)
We appreciate your efforts in sharing us the screenshot, Robert. 
As we're uncertain about the AVG game manager to which you refer, would you be so kind to let us know about it (exact option)?
 
Robert RiviereRobert Riviere
Its the "Big Fish Game Manager". We buy games from Big Fish .After they are downloaded the manager lets you choose a game. The screen shot I sent was when the game manager is loaded the error window pops up. It also comes up in other games that are on the big fish menu. Some of the games will not load up,the error shows up.I know Im probably clear as mud so Im sorry. If one of the games are chosen without the manager it just blinks and doesnt load. The game I have played the most was jigsaw puzzels. I tried deleteing it and reinstalling but now it wont let me reinstall. Its AVG because if I shut off AVG it works fine
Dinesh KrishnanDinesh Krishnan (Foundever)
Thank you for explaining, Robert. In this regard, let us identify the AVG component that causes the issue. 
To do so : Open AVG - Computer - Click on toggle bar beside File shield - Check the issue. If issue persists, re-enable File shield & repeat the same steps with other components that are available in other tiles such as Web&Email, Hacker attacks, Privacy & Payment till you identify the component.
Robert RiviereRobert Riviere
I have done all of those suggestions during the on line chat. I just now shut down AVG and loaded the game,then turned  AVG and continued the game. I did that from the desktop icon. I have not tried that thru the game manager. I could not do hacker attacks thats evidently for the paid version. I have turned off the AVG and loaded game manager and no error comes up.
 
Priyanga SekarPriyanga Sekar (Sitel)
Robert, we appreciate your efforts so far.
We will definitely look into this for you. We sent you an e-mail with instructions to stay in touch with our free remote assistance team. Our senior technician will check the situation on your computer and analyze this for you further. If the e-mail is not found in your inbox, do check your spam/junk folders as well.
Robert RiviereRobert Riviere
I am sorry but the fix you did this morning did not last. Its doing the same thing.
Dinesh KrishnanDinesh Krishnan (Foundever)
We're sorry to know that, Robert. In this regard, we'll forward this to our next level of support by re-opening the ticket (previous remote session #09363380).
They'll reach you via email to proceed further. Please wait for an email from them. Thank you for your understanding in advance!
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