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C SC S 

Other:Malware-gen[Trj]

I keep getting notification from my AVG antivirus that Malware-gen[Trj] has been detected. When I go into my AVG dashboard I can see the threat but AVG seems to be unable to resolve the threat. What do I do? 
Dinesh KrishnanDinesh Krishnan (Foundever)
Greetings,

We're glad to look into this & help you.
For better clarity, share us the screenshot of the notification that you receive after clicking on 'See details' option that is available in it.
Also, let us know at what instances do you receive the notification.
C SC S
Hi Dinesh. Here is the screenshot of the details on the notification as requested. 
User-added image
C SC S
User-added image
C SC S
The AVG message flashes up from time to time when I am in Chrome browser. There is no pattern to it. User-added image
Balasubramanian SBalasubramanian S (Avast) 
Thank you for the screenshot, Carole.
This could be a false detection too. However, it is recommended to perform an advanced scan and if no virus found, we shall reset Chrome browser and check the status.
I have sent an email with instruction which will help you to get connected with our additonal support.
Please connect with them in order to get further assistance.
Philippe BolducPhilippe Bolduc
Good evening. I have the same problem (the same screenshots and the same context: Google Chrome) and it's really harassing. I have completed a full analysis via Avg and also a system restoration of my computer. I could also do a scan Avg at the rebooting, but I did one two weeks ago. So do you have a concrete solution to the problem finally?
Dinesh KrishnanDinesh Krishnan (Foundever)
Hi Philippe,

We're glad to help you. Appreciate your efforts in working towards fixing the issue. In order to check the product details in your account & sent you an email to take advantage of our additional support, we suggest you to write back to us in your own/individual post. Thank you for your understanding in advance! 
Tony MTony M
I have excatly the same problem. I didn't have it before downloading AVG last week.  What is this Trojan, and hiow do I remove it ?
Bharath RogerBharath Roger (AVG)
Hi Tony,

We will certainly look into this and help you.
Please contact us from your own post with the screenshot of the threat message to assist further.
Charlie DobbinsCharlie Dobbins
This has started....   how do we fix it?
Bharath RogerBharath Roger (AVG)
Hi Charlie,

We have replied to your other post.
Please continue the conversation in a single thread for better assistance.
Bert SteendamBert Steendam
Hello,

I have also the same problem of melding a virus Malware-gen, see under.
This happens always when I open a new window in Chrome.
I do not find any information on the web nor in AVG site. What do I do?
Thanks for helping me, Bert.
Threat Malware-gen on mirakay.biz when opening new page in Chrome
 
Bert SteendamBert Steendam
User-added image
Bert SteendamBert Steendam
https://www.dropbox.com/s/fwkuxvpiewzdcgv/Threat%20secured%20Malware-gen%20on%20mirakay.biz%20when%20opening%20new%20page%20in%20Chrome%20BIS.png?dl=0
Threat secured mirakay.biz
Sarath PriyanSarath Priyan (Sitel)
Hi Bert,

Thanks for posting your query in community forum.

As the detected file path is Chrome, I request you to reset Google Chrome browser and check if you receive the same pop-up.

For the steps to reset, refer the link: https://support.google.com/chrome/answer/3296214
Bert SteendamBert Steendam
Hello Sarath,

I did reset Google Chrome and now everything is okay.
Thanks, Albert
Balasubramanian SBalasubramanian S (Avast) 
You are welcome, Albert.
Feel free to contact us if you need assistance with AVG.
Stay Safe!
Antony CollinsAntony Collins
I have reset my chrome too, but the pop up continues
AvinashAvinash (Avast) 
Hi Anthony.
If you are a paid user, please contact our technical team (https://support.avg.com/support_contact_form?l=en) for further assistance.
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