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Richard Šípek AVG VPN for Android
Hello, I am not able to switch on the VPN on my Android cellphone. I have paid the licence, I have tried to switch on and to switch of the "Automatic connection", but the button "OK" at the final screen does not react active is only the button "CANCEL" ("ZRUŠIT" in Czech). I have also switched all authorisations and permissions in my cellphone settings. I attache a screenshot of the problematic screen. Thank you for any help.
Richard
Richard
Please follow the below suggested steps and check if that helps.
- open your device´s settings
- go to "Apps"
- select "Google Play Store"
- tap on "Storage"
- select "Clear data" and "Ok
- now back to "Apps"
- select "Google Play Services"
- select "Storage"
- tap on "Clear cache"
- also please reset VPN
- open your device´s settings
- go to "Apps"
- select "AVG Secure VPN"
- tap on clear cache and clear data
- force stop the app
- restart your device and check for the status.
Share the screenshot of interface if the issue persists.
All Answers
Please follow the below suggested steps and check if that helps.
- open your device´s settings
- go to "Apps"
- select "Google Play Store"
- tap on "Storage"
- select "Clear data" and "Ok
- now back to "Apps"
- select "Google Play Services"
- select "Storage"
- tap on "Clear cache"
- also please reset VPN
- open your device´s settings
- go to "Apps"
- select "AVG Secure VPN"
- tap on clear cache and clear data
- force stop the app
- restart your device and check for the status.
Share the screenshot of interface if the issue persists.
Meanwhile, I have already solved it. I was just an idiot. It was enough to restart the device. But but thank you for your answer. I was not able to add a comment to my request before somebody reacted.
Best regards,
Richard
We appreciate your efforts.
Thank you for letting us know its status.
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Have a great day!