AVG Support Community
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Alan Binch
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Borislav Angelov
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Vladimir Bartl
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Subhadeep Kanungo
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Miloslav Serba
I understand your concern.
I am unable to open the screenshot you have provided. Please resend the screenshot http://avgclick.me/getscreenshot, so we can check the same for you.
Let me know the version of AVG installed on your computer, also update AVG on your computer and check if that fix the issue.
Thank you for getting back to me. Just to add, when I open the quarentine as well, nothing is shown in there; I have 'repaired' AVG as well, and i have AVG Internet Security installed
I have emailed you a link to collect error logs from your computer.
This logs will be analysed by the senior team and contact you via email with the necessary information on this detected threat.
If this threat is being detected under C:\Windows\System32, then we need to escalate this to the senior team for analysis.
Please send me the screenshot http://avgclick.me/getscreenshot of the threat detection. We will check the same and assist you further.
I am using i5, 64 bit PC. I have cleaned the Registry, run a full AVG scan, and also scanned with Windows Defender. I previously had Avast installed which gave the same problem, but I did a complete removal of it before installing AVG ( I have always used AVG before). I hope you can solve this as it's making my sound recording software impossible to use.
This is the screenshot - I was using Presonus Studio One at the time on Windows i5 PC, 64 bit.
Yes, this might be a false positive.
However, for analysis, we are in need of AVG log files and to collect that, please contact our chat support using this link: https://support.avg.com/support_tech_chat?l=en .
Once you get connected, inform the technician that you were redirected from AVG community to collect the log files of AVG for the threat detection.
If there are any issues in getting connected, do keep us informed here.
I could not find any records of the chat you are referring to. However, please contact them again, provide this number 06204966 as a reference if you were asked to.
We regret the inconvenience, let us know whether you have latest version of AVG 18.2. If not, update your AVG and check with its status.
We have already escalated this case to the senior team and they are working on this. Once a fix is released, it will be updated via this community post.
Please update your AVG program and restart your computer
This should fix the issue.
If you face any difficulties, please let us know and we will assist you further.