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John Smith Unable to uninstall AVG AntiVirus Free and AVG Web TuneUp
Hello,
Very much as the topic says - on a Windows Vista x64 computer, I find myself unable to uninstall the above 2 products; trying to uninstall them from Control Panel, I get a message asking for confirmation, and once it is given, nothing seems to happen; using the recommended tools, AVG Remover doesn't seem to detect AV Free at all, and asks for a restart for TuneUp, after which it is still there, and nothing more happens; AVG Clear simply hangs, I have left it on for a few hours without any change.
Could someone possibly suggest a further course of action?
Thanks.
Very much as the topic says - on a Windows Vista x64 computer, I find myself unable to uninstall the above 2 products; trying to uninstall them from Control Panel, I get a message asking for confirmation, and once it is given, nothing seems to happen; using the recommended tools, AVG Remover doesn't seem to detect AV Free at all, and asks for a restart for TuneUp, after which it is still there, and nothing more happens; AVG Clear simply hangs, I have left it on for a few hours without any change.
Could someone possibly suggest a further course of action?
Thanks.
I understand the inconvenience.
I request you to run (AVG Clear tool) by booting your PC into (safe mode).
Run (AVG removal tool) and if no AVG program found, click on "Run Anyway" to proceed with the removal.
You can delete AVG web tuneup folder from C:\ drive-->Program Data and Program Files folders.
If it still shows, web tuneup in control panel, right click on it select uninstall, if it shows error as cannot be removed, click Ok and it will get removed from the list.
All Answers
I understand the inconvenience.
I request you to run (AVG Clear tool) by booting your PC into (safe mode).
Run (AVG removal tool) and if no AVG program found, click on "Run Anyway" to proceed with the removal.
You can delete AVG web tuneup folder from C:\ drive-->Program Data and Program Files folders.
If it still shows, web tuneup in control panel, right click on it select uninstall, if it shows error as cannot be removed, click Ok and it will get removed from the list.
I would like to ask, however, why it was necessary to run the Clear tool in safe mode - was some other piece of software blocking it, perhaps, or was there another issue? Also, if Web Tuneup is removed by deleting, does it not leave traces in the registry?
Thanks again.
I'm glad to know that your issue has been resolved.
I would like to inform you that the AVG Clear sometimes might have some compatibility issues and hence you need to run it in Safe Mode.
Also, the AVG Web TuneUp will have traces in the registry but it is not recommended to edit the Registry.
Thank you very much Bala and Akash for your suggestions.
A while back I felt unsafe with McAfee as my AV solution as I kept getting wierd popups on my computer. malwarbytes found a trojan and all was well again, but since i didn't trust McAfee to protect me anymore (it's scans did not find the Trojan) I switched to AVG about 2 months ago. Well, 1st off I didn't like the UI, then there was these "nag screens" wanting me to upgrade to the paid version and I was noticing a hit on my RAM usage. So I did an uninstall, but when I went to install a different AV it kept telling me that I needed to 1st unistall AVG. I tried running Ccleaner, Wise Disk Cleaner, Unlocker, I even tried to manually remove the leftovers in C:Windows, but I could not get rid of everything ( like avgboot.exe and other avg driver files). I even tried deleting the leftovers in my registry manually with no luck.
So for the last month & a half I have had to put up with "annomallies" caused by having left over AVG files and running AVAST at the same time.
I've tried running AVG Remover, no luck getting rid of the leftovers.
But, with your suggestion about using SAFE MODE worked like a charm. Once in SAFE MODE I was able to manually remove all the leftover files in C:Windows and my Registry.
I still went and ran AVG Clear Tool and AVG Remove Tool afterwards and now everything is gone and my lappy is running great again.
Thanks again and I hope you that celebrate, have a Great christmas and an even better New Year.
Cheers!!!!
Please be informed that you shouldn't reboot your computer in safe mode to run the AVG Clear tool. Please reboot your computer in normal mode and run the clear tool, click "No" to run AVG in safe mode. Refer this article
http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product on how to run AVG Clear tool.
..has a url that suggests you click on this link: http://avgclick.me/uninstallAVGtoolbar
...and that url brings you to a SFDC login screen. Thats weird.
Regardless of the above, that prescribed removal process for AVG Web Tuneup did not work for me, even though it was quite involved and confusing.
I'm sorry to hear that you're experiencing issues with AVG Web TuneUp uninstallation. In this case, I request you to reboot your computer in safe mode, go to control panel > program and features and uninstall AVG Web Tuneup. I also request you to delete AVG Web TuneUp files manually in safe mode from C drive > program files(x86) > delete AVG Web TuneUp folder. Reboot your computer in Normal mode.
Best regards,
Alok.
I apologize for the inconvenience. Are you facing difficulties with AVG PC TuneUp? To uninstall the program you can use the remover tools mentioned in the article. If you face any difficulties, please let me know.
AVG Guru