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Alan Binch
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Borislav Angelov
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Vladimir Bartl
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Subhadeep Kanungo
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Miloslav Serba
We are sorry to hear that, your mobile device was stolen.
Please be informed that your mobile can be located using the AVG Anti-theft feature noted that if the mobile is already registered on the https://www.avgmobilation.com website. Please be informed that it is not possible to find the phone number for the SIM that is inserted on your phone. To locate your mobile you can use SMS commands too (http://support.avg.com/SupportArticleView?urlname=AVG-Antivirus-for-Android-Anti-Theft-Commands) but the SIM has been changed and it is not applicable to use SMS command.
Please follow the below steps to track the device using the Anti-theft website:
1) Login to https://www.avgmobilation.com using AVG MyAccount.
2) Now, you can select the device which you want to know the information.
3) You can use the lock, locate and wipe option through AVG Anti-theft website.
1. Active data connection on your device.
2. Your device should be turned ON and it should not be formatted.
3. The device should be displayed on Mobilation website, we can help you with re-registration if not listed.
Hope this will help you. If you have any concern, please feel free to contact us at anytime.