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Anthony Mallet AVG anti virus for Mac 10.11.6 blocks Firefox
You ahve recently upgraded my AVG installation, with no warning. Now Firefox is blocked with security issues on all searches in the web. Safari is not affected. I have disabled the web item and now Firefox works well. I have uninstalled AVG and reinstalled it twice and each time the same problem occurs with Firefox.
For the time being I am leaving AVG off my system.
Professor Anthony Mallet
For the time being I am leaving AVG off my system.
Professor Anthony Mallet
All Answers
I understand the inconvenience.
This issue has been reported by few of our customers and it seems to be because we are adding AVG certificate into the Firefox.
We request you to restart your Mac and check whether Firefox browser is working.
Keep us informed about the status.
A I Mallet
Thank you for trying it out. Please run the following command in the terminal: "/Library/Application Support/AVGAntivirus/hub/usermodules/020_ cert.sh " start and restart the computer. Now verify your issue with AVG Web Shield enabled.
Last login: Thu Feb 1 09:02:16 on console
Anthony-Mallets-MacBook-Pro-2:~ anthonymallet$ /Library/Application Support/AVGAntivirus/hub/usermodules/020_ cert.sh
-bash: /Library/Application: No such file or directory
Anthony-Mallets-MacBook-Pro-2:~ anthonymallet$
A I Mallet
To be sure whether you have entered the following command correctly "/Library/Application Support/AVGAntivirus/hub/usermodules/020_cert.sh" start
If the error appears still, please provide the screenshot of terminal window with the command entered and the error message.
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
A I Mallet
Thank you for providing the screenshot and I appreciate your extended efforts so far.
This issue is most likely caused because we are adding AVG certificate into the Firefox. We would request you to try and add the AVG certificate to Firefox manually to resolve the issue. To start with, it is necessary to obtain a copy of the certificate.
This can be found with Keychain Access with Keychain "login" and category "Certificates". Search for "avg". You should find "AVG trusted CA". Select it and export it from the menu bar under "File" then "Export Items...". Save it somewhere accessible.
Now, the certificate needs to be added to Firefox's certificate manager.
Open Firefox's Preferences > Privacy & Security tab. Scroll down to Security > Certificates. Open "View Certificates...". Click on "Authorities" then "Import...". Import "AVG trusted CA" and trust it to "identify websites". You can select "identify mail users" if you want.
A I Mallet
A I Mallet
I have exactly the same problem.
Firefox doesn't work correctly with https sites. The only way to make it work is to turn off the Web Shield from AVG Antivirus on my Mac.
Safari works correctly.
So ? AVG have made some changes... How will you correct that problem ?
Without asking us to do some complex technical things as you did in that post ?
Thank you.
I am not a computer repair person and do not posess the knowledge to do what you have suggested to others to correct a problem that AVG has created with their upgrade.
Avg should correct the problem they created !!!
What are we to do ?????
I'm sorry for delay in responding to you. From the screenshot which you have provided We would request you to try and add the AVG certificate to Firefox manually to resolve the issue. We could not find the path in, nor the used command start for the script. I request you to follow the below instruction again and let us know the status:
To start with, it is necessary to obtain a copy of the certificate. (1/2)
Best regards,
Alok. (2/2)
I've done all that process and it works now...
Thank you for updating the status. You're most welcome.
If you face any difficulties, please let me know to assist further.
A I Mallet
Have you tried to add the AVG certificate to Firefox manually to resolve the issue? If not please follow the steps given by Mr. Avinash to resolve the issue.
If the issue persists, please let me know the version of AVG Program and a screenshot of the web pages which appears in Text to assist further.
I can understand your frustration. Don’t worry I'll help you with your issue.
I would like to inform you that we do provide Live Chat Support for Mac Customers.
Could you tell me if you have tried reinstalling the AVG Anti-Virus on your Mac? If not, please reinstall it and check if that fixes the issue. Here are the articles with the steps:
Uninstalling AVG AntiVirus for Mac
How to download and install AVG AntiVirus for Mac
Now I'm going to look into other antivirus software.
I have been looking for solution on this forum in the last few days and it looks like this question has been rasied several times from several other people. All (including me) reported that the uninstall/reinstall didn't work. For the record I did uninstall AVG, which caused Firefox to work, but when I reinstalled, it stopped working again! So what does it says, it says that for some reason, your software is not working. Please give me a suggestion that will actually solve the problem, but not ask me to repeat steps that either do not work, or waste my time doing all kind of troubleshoot - this problem is so widespread and universal that your development team should really escalate it and give an update ASAP.
I apologize for the inconvenience.
Please run this command in the terminal - "/Library/Application Support/AVGAntivirus/hub/usermodules/020_cert.sh" start and restart the dveice. Now check the issue with AVG web shield enabled and firefox works fine.
If not, the issue will be most likely caused because we are adding AVG certificate into the Firefox. We would request you to try and add the AVG certificate to Firefox manually. To start with, it is necessary to obtain a copy of the certificate.
This can be found with Keychain Access with Keychain "login" and category "Certificates". Search for "avg". You should find "AVG trusted CA". Select it and export it from the menu bar under "File" then "Export Items...". Save it somewhere accessible.
Now, the certificate needs to be added to Firefox's certificate manager.
Open Firefox's Preferences > Privacy & Security tab. Scroll down to Security > Certificates. Open "View Certificates...". Click on "Authorities" then "Import...". Import "AVG trusted CA" and trust it to "identify websites". You can select "identify mail users" if you want.
I am a lawyer, but not a computer technician or software engineer. So, I have no idea what you are asking me to do. Plus I really don't want to muck around with my MAC and cause other troubles. It's equivalent you ordered some takeout, when the food arrived, part of it was not cooked, and the restaurant just gave you some descriptions of how to finish the cooking - how does that work?
My Firefox was working before the AVG upgrade, and you guys should be able to provide a universal fix to all the Mac users who are affected by it. That is what my subscirption is for.
I apologize for the inconvenience caused. We have already reported this to our development team, they have confirmed it as a Bug and working hard on a fix. The issue will be fixed in next AVG version updates. In mean time, we are providing troubleshooting steps for this issue.
Best regards,
Alok.
I still have the same problem like the other user about Firefox. Is this problem fixed?
Installed version: AVG Antivirus 18.2 / Mac Os: 10.13.3
Olaf
I seems, that it is not fixed - I restarted several times in the past and now again, but nothing changes.
As I see in this community, I am not the only one with this problem ...
Olaf
I seems, that it is not fixed - I restarted several times in the past and now again, but nothing changes.
As I see in this community, I am not the only one with this problem ...
This issue is most likely caused because we are adding AVG certificate into the Firefox. We would request you to try and add the AVG certificate to Firefox manually to resolve the issue. To start with, it is necessary to obtain a copy of the certificate.
This can be found with Keychain Access with Keychain "login" and category "Certificates". Search for "avg". You should find "AVG trusted CA". Select it and export it from the menu bar under "File" then "Export Items...". Save it somewhere accessible.
Now, the certificate needs to be added to Firefox's certificate manager.
Open Firefox's Preferences > Privacy & Security tab. Scroll down to Security > Certificates. Open "View Certificates...". Click on "Authorities" then "Import...". Import "AVG trusted CA" and trust it to "identify websites". You can select "identify mail users" if you want.
So please - when will be there a fix in the AVG product ?
This is really not a solution for normal user - nevertheless I tried to follow you.
But I got a error message after clicking on importing the AVG - Certificate
(I am German, thus the Message is german), see the picture.
Question: When will be there a solution/fix in the avg-Software for "normal" User?
Sincerely
Olaf
It is necessary for us to analyze the log files to proceed further.
May I know whether you have used your *****@gmx.com AVG my account for posting here on community?
Thank you for your understanding of my impatience - that makes it easier for me to support you in analyzing the problem, I am not impatient any more :-)
Yes, I have used this ****@gmx.com - account, it is the same account I am using with the avg software
Here in my AVG setting „receive email notifications“ is activated, by I do not get any notification when you answer me. Do you know why?
Olaf
We appreciate your patience, we have sent you an email requesting the diagnostic information to analyze the issue and provide you with a resolution. Please check your inbox and spam box as well and send the requested data to assist you further.
I send it by email and FTP-transfer (i hope)