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thomas schraets AVG update for virus definitions
there is no update for virus definitions since 1 week now ... according to the AVG homepage the latest version is from aug 14th (15883) ... now my AVGfree says "update necessary" with yellow exclamation mark on "computer", but there is no update !!
does anybody know why AVG didn't update the virus definitions such a long time?
does anybody know why AVG didn't update the virus definitions such a long time?
We will help you to get this issue resolved.
Please share us the screenshot (http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot) of the AVG Internet Security/Antivirus program to check and assist you further.
Thanks,
Vishnu Vardan
AVG Guru
... because virus definitions are 7 days old ...
... but there is no update available !!!
according to the AVG homepage ... https://www.avg.com/de-de/download-update ... there is no new version of virus definitions since aug 14th !!!
I've found exactly the same problem. It's never happened before but is a bit worrying. Have you managed to post the screenshot yet? I might try what Alan Binch suggests as I thought it might help if AVG realises more than one person is experiencing the problem.
You're using very old version of AVG Antivirus free, which might be the reason for no virus definition updates or delay in updates.
In this case, I request you to remove AVG completely along with any previous traces using the AVG clear tool/AVG Remover tool and then do a fresh installation of AVG Antivirus Free.
Please follow the instruction ( http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product ) to run AVG Remover tool and AVG Clear tool.
After the computer reboots, you can follow the instruction to download/install AVG Antivirus free.
Regards,
Alok.
We are here to help you. Let us know the version of your AVG Protection (open AVG Protection > menu > about) program and I also request you to share a screenshot of your AVG Protection (which shows no updates) to proceed further.
Please follow the Alan Binch instruction to attach the screenshot to this community post.
Regards,
Alok.
Hello Alok,
Thank you. I thought I'd followed Alan Binch's instruction and successfully attached a screenshot to my earlier message but it seemed to get lost on the way. I'll try again, but the problem seems to be on the web page https://www.avg.com/en-gb/download.prd-gsr which is where I download my updates from. In the list of files available for updating (towards the bottom of the page), under Name, Description, Date, and size, it shows Iavi: 15883 Virus Definitions August 14, 2018 148MB.
When the exclamation mark appears in the AVG icon at the bottom of my screen - about once a week - I open AVG as I did today and get the screen that Thomas has posted in his screenshot above, but in English not German, stating 'You are not fully protected". Normally when this happens, as I said in the previous paragraph, the webpage contains a version of Iavi with the day's date against it whereas today the date is the same as last week's (14 August).
Would the webpage be affected by which version of AVG I have? At the moment I haven't found the menu option so can't tell you!
Apologies, but as you will have gathered I'm not very good at this sort of thing.
Thank you for the reply.
Virus definitions.August 14, 2018148 MB
my old AVG version is DEFINITELY not the problem!! my father has a younger version, and he also didn't receive an update since 7 days.
i say it again ... on AVG website https://www.avg.com/de-de/download-update (that's the AVG download center) you can find the information, that the current virus definition database for AVG (namely for ALL versions !!!) is "iavi 15883" from aug 14th.
it seems to me, that AVG didn't provide an update since last tuesday (that's the reason why my AVG says to me by clicking the update button "no update available", because the latest virus definition database in my AVG is this "iavi 15883").
and that's very strange ...
So the update refers to the definition of August 14. I guess a new definition could / would solve the problem.
I wonder that there have been no new definitions for 1 week.
The issue is AVG have not uploaded any new Virus definitions since the 14 August 2018
Looking at these versions below they were all last updated on 14 August.
Updates AVG Latest which is 2016
Updates AVG 2015
Updates AVG 2014
Updates AVG 2013
Have AVG stopped supporting all these versions without notice?
I update manually as my install just kept failing, so manual update has worked fine for me for a very long time.
Now AVG by not updating these files for manual download are causing a lot of problems.
I don't have the time to uninstall, use a clean tool then reinstall, I'll do it when I have time, not now.
Please offer a solution to the one AVG has broken? (no reinstall advice please)!
Please state where I can do a manual download of Virus definitions updated in the last few days etc Now 21 Auguest 2018
Regards.
Jack, AVG 2013 / 2014 have definitely finished (https://support.avg.com/SupportArticleView?l=en&urlName=End-of-support-of-old-AVG-products).
AVG Guru
I have attached a screenshot of the AVG Internet Security updates page. You will be able to find the latest AVG version updates and it's Virus definitions updates.
We always recommend our customer to allow automatic updates instead of manual updates. We also recommend our users to keep the latest version of AVG Internet Security/AVG Antivirus Free to receive all the updates at first.
Regards,
Alok.
It is about time you started actually reading and listening to what the users on this page are saying. Instead you are following a script of answers and you are not seeing the picture that is emerging.
We are an AVG reseller and, as per everyone else above, we now have 18 servers running AVG SERVER EDITION all showing that the AVG Database is outdated. And today is 23-Aug-2018.
Every single one of those servers shows that the last update is : 14-Aug-2018
And as many posters keep telling you, the AVG website itself shows that the last update is 14-Aug-2018. And, like all the other posters above, none of these servers do manual updates - it is all automatic updates.
So, PLEASE, this time pay attention, realize that there is a problem ON AVG'S SIDE, and escalate it. Do not treat everyone as if they are idiots doing something wrong. We are one of your resellers and it is annoying to see that the AVAST takeover is resulting in this sort of support.
There is a problem : please DEAL with it.
We apologize for the inconvenience caused. We have escalated it to our developers team to know when they will release the next update. Once we get the reply from them we will cascade it to you.
We would appreciate your patience until we get the response from our developers team.
Thanks,
Vishnu Vardan
General topic info.. "Business products" support.. For assistance have a look @ this AVG webpage (https://support.avg.com/business_contact_form?l=en_US). Please be informed that this Community forum basically deals with 'home' version of AVG products. Furthermore the "Business products" area has now been removed from the 'Community topics' list @ the top LHS of this page. Finally please be informed that the support for "Business products" is not now available within this Community.
AVG Guru
I think the issue here is AVG 2016 and below is end of life, I was told by a reseller there was an email saying they (AVG Business anyway) were end of life (& no more Virus Definitions) on 1st of August so I assume the had a 2 week extension. BUT there is nothing I can find on the internet to back this up.
I would just like to add to this "AVG please extend the Virus Definitions to allow us to update in a orderly fashion".
but yeah, you could be right ... support for AVG 2014 and below stopped in 2016, so the support for AVG 2015+16 could stop now in 2018.
but like i said, giving no informations about that would be extremely "sad" ... ;o(
We are providing support and updates for the AVG version 2015, 2016, 2017 and 2018 (We no longer support 2014 and below version).
The website https://www.avg.com/de-de/download-update is not being maintained so please ignore the information from the Webpage.
Note: The virus definition should get updated in every 2-3 hours, if automatic updates is enabled. If not, we need log files to analyze the situation.
Thomas,
I have sent you an email, please follow the email instruction to help us with the log files. This information will help us to analyze the situation and provide you with a solution.
Regards,
Alok.
in your email you said "There should not be any problem with virus definition updates on AVG version 2015 or above, if automatic updates is enabled."
do you read the numerous topics in this forum? there are people with these update issues that have either AVG 2015 or 2016, that have either the free version or the paid version (AVG internet security), that uses either automatic updates or manual updates ...
furthermore, you said "The website https://www.avg.com/de-de/download-update is not being maintained so please ignore the information from the Webpage."
what??? this is an official AVG website in the support section that you can reach with 1-2 clicks beginning with the AVG front page. it worked fine for years (until aug 14th) !! as mentioned in another topic, this site was updated daily (partly 2x/3x a day) with current version numbers for virus definitions and link scanner. and you want to tell me/us, that this site is not being maintained overnight?
i can't imagine ...
maybe the support for version 2014 stopped finally exactly now, on august 14th, but along with AVG 2015+2016 which should work in your opinion (but it doesn't !!)? i'm sure that i would be able to receive new updates after aug 14th if there would be new updates available !!
i have a running system i don't want to change anything ...
maybe my AVG 2014 is now "dead" (concerning updates), but then AVG 2015, 2016 and "latest version" seem to be dead, too !! or can you explain why there are no new virus definitions since aug 14th for AVG 2015, for AVG 2016, for AVG "latest version" ??? why do have people with AVG 2015+2016 (free + paid) exactly the same problem like me?
i think i said it before ... i don't want to install the latest version, and i can't install the latest version because of WIN XP SP2. and even this i say again ... if there would be new updates available (since Iavi 15883 from aug 14th) i'm 100% sure that my ancient AVG 2014 would receive these updates as it did until last week tuesday.
finally i want to say ... alok told me: "There should not be any problem with virus definition updates on AVG version 2015 or above, if automatic updates is enabled." if you would read several topics in this forum, then you would see that this is not true !!!
We are already collecting diagnostic logs from users with AVG 2015 and later versions to analyze the root cause of this behavior. But we can not promise anything about AVG 2014 version since it has reached end of life.
Thank you
We regret the inconvenience caused. We do not have option to update the latest version of AVG protection using offline installer also I’m afraid that AVG has already stopped releasing updates for AVG 2015 & AVG 2016 version.
May I know the AVG protection version installed on your computer? To check this open AVG Protection > Menu/option > about.
Regards,
Alok.
Also message from Karthikeyan (Avast)....
I am sorry for the confusion.
We have recently got an update that older versions of AVG like 2015 and 2016 versions will no longer receive any AVG updates.
You need to update these programs to the latest AVG version.
AVG Guru
I am using 2015. This computer cannot be connected to the internet so it sounds like I will not be able to upgrade to 2018 or even I could, I would not be able to manually download the latest virus definition file to load onto this computer. I guess I will begin my search for a new provider.
Thanks
Scott
Not a free version. What is going on? Please advise.
Program says I have the latest update.
We do support for the home products.
The support for business products are provided via email.
Click on this link http://www.avg.com/us-en/customer-support-business to contact AVG Business support.
Michael, Also general topic info.. "Business products" support.. For assistance have a look @ this AVG webpage (https://support.avg.com/business_contact_form?l=en_US) . Please be informed that this Community forum basically deals with 'home' version of AVG products. Furthermore the "Business products" area has now been removed from the 'Community topics' list @ the top LHS of this page. Finally please be informed that the support for "Business products" is not now available within this Community.
AVG Guru
How can I update my virus definition on my "AVG Rescue CD" ?
Sylvain, Just for your info the webpage that you quote will not be updated past Aug 14th 2018!!! Also the AVG Rescue CD is no longer maintained by AVG.
AVG Guru
To get the latest updates, it is necessary to install the latest version by removing the old one and the offline update method will not be available with the latest version.
Thanks.
I just want to say that this is no way to deal with your customers. Blast out an email telling us about these changes. Letting everything break for your users and forcing them to dig around trying to figure out what happened is no way to run a company.
Open AVG Antivirus free/Internet Security interface. Click on "Gear Icon" available near "scan computer" button.
You can find the boot time scan in the scan settings window. This scan will be advanced and detect rootkits too.
It looks like there is a misunderstanding. Our remote support is actually no longer available for Windows XP and the updates for old version are stopped.
Hence, if you are using the old version, it is recommended to remove it for installing the latest version as we have made a major change in the program engine.
The latest version doesn't have a option to install offline updates from the directory and the last offline update that was released is the same date 14th August 2018 that you mentioned above.
If you are using the old version, proceed to uninstall it as mentioned in this http://avgread.me/1DEtNP0 article.
If you are using AVG Antivirus free, install its latest version as mentioned in this https://goo.gl/LYUXfg article and it is compatible with Windows XP SP3 operating system.
Feel free to contact us if you need further help.
We do not have a program which can be used offline.
In this case, you can search online for an alternate software that works offline.