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Fer van der ZandenFer van der Zanden 

How tot stop my payments ??

I finished my licences in time. How can i stop my payments ??
please help. 
Best Answer chosen by Fer van der Zanden
Ranjani BakthavachalamRanjani Bakthavachalam (Avast)
Fer, 
The auto renewal status for AVG Driver Updater is already cancelled so you will not be charged further and the product will get expired on 2018.10.27. 
You have been charged for renewal of AVG Secure VPN, AVG Internet Security - Unlimited and AVG TuneUp - Unlimited recently. Would you like to 
get refund for all these orders? 

All Answers

KarthikeyanKarthikeyan (Avast) 
Hello Fer,

I will help you further.

I see from your record that you have been charged for the automatic renewal of AVG subscriptions.

May I know why you wish to cancel this renewal?
Fer van der ZandenFer van der Zanden
The quality is good.
But I did not like  the very frequent  proposals te buy new licences.
For that reason  i did choose an other  provider. 
I made my cancellation between 26 and 30 september 2018.
My licences should stop at 26 october 2018. 
Unfortunately my cancellation seems not been processed.
I do not want money to be debited for new licences. 
Please help ! 


 
Ranjani BakthavachalamRanjani Bakthavachalam (Avast)
Fer, 
The auto renewal status for AVG Driver Updater is already cancelled so you will not be charged further and the product will get expired on 2018.10.27. 
You have been charged for renewal of AVG Secure VPN, AVG Internet Security - Unlimited and AVG TuneUp - Unlimited recently. Would you like to 
get refund for all these orders? 
This was selected as the best answer
Fer van der ZandenFer van der Zanden
Thank you !
At this moment, the money is not yet debited. If you can stop that, this would be fine. 
If is is to late for that, please refund.
Thank you very much !!
 
BalasubramanianBalasubramanian (Avast) 
You are most welcome.
The auto renewal was cancelled successfully for all orders available on your account.
Feel free to contact us if you need assistance with AVG.
Fer van der ZandenFer van der Zanden
In spite of your promise there are debited tree amounts:

DRI AVG TECHNOLOGIES ORDERFIND COM IE 12 okt.| 09:14:16    € 44,99 Af
DRI AVG TECHNOLOGIES ORDERFIND COM IE 12 okt.| 09:08:49    € 59,99 Af
DRI AVG TECHNOLOGIES ORDERFIND COM IE 12 okt.| 09:06:41    € 59,99 Af

Please refund as soon as possible. 
BalasubramanianBalasubramanian (Avast) 
Fer, there was a misunderstanding in the earlier conversation.
However, we apologize for that.
We have processed the refund for your recent charges and an email explaining its status has been sent.
If the email is not found in the inbox do check in spam and junk folders.
Thanks.
Fer van der ZandenFer van der Zanden
Thank you very much ! 
 
BalasubramanianBalasubramanian (Avast) 
You are most welcome.
Thank you for understanding.
Fer van der ZandenFer van der Zanden
Refunding is done 24-10-2018.
Thank you very much !
 
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